FAQ library

Alloy apps general FAQ

Get answers to common questions about Alloy apps.

Alloy is a Buy with Prime technology partner that offers several apps, such as the Catalog updates app and the Order connector app exclusively for Buy with Prime merchants. The Catalog updates app allows you to update product details like URL, title, description, price, and images from your ecommerce catalog to your Buy with Prime catalog. The Order connector app allows you to sync your Buy with Prime order and customer information with your ecommerce site.

Amazon’s fulfillment services for Buy with Prime FAQ

Get answers to common questions about Amazon’s fulfillment services for Buy with Prime.

First, you’ll need a professional Seller Central account and you must also set up Fulfillment by Amazon (FBA) on your Seller Central account. Once you’ve set up FBA on your Seller Central account, you can activate MCF part of the Buy with Prime onboarding process, where you can import your Seller Central inventory and set up Amazon as your fulfillment provider. Once activated, orders placed through Buy with Prime are automatically fulfilled by MCF. Buy with Prime automatically syncs the tracking numbers on your MCF products.

Note: You can’t fulfill Buy with Prime orders manually or using another fulfillment provider.

The following fulfillment statuses available for Buy with Prime orders:
● Unfulfilled: The product isn’t fulfilled.
● Preparing to ship: Amazon is preparing to fulfill the product.
● Unable to fulfill: Amazon can’t fulfill the item due to a lack of available inventory. Amazon will automatically refund your customer. You don’t need to take any steps to process the refund.
● Shipped: The product is fulfilled and has shipped.

First, cancel the order in Seller Central:
1. Go to Seller Central, and then choose Manage orders.
2. Use the order ID to find the order that you want to cancel, and then open the order detail page.
3. Request cancellation. You receive an email notification if the order was canceled successfully or unsuccessfully.
After you’ve successfully canceled the order, your Buy with Prime customer will be eligible for a full refund.

Amazon Pay FAQ

Get answers to common questions about Amazon Pay.

Your Amazon Pay account can be Inactive for various reasons. If your Amazon Pay account status changes to Inactive, you may have received additional emails with further instructions. You can find a copy of these emails in your performance notifications in your Amazon Pay account.

To find a copy of these emails:

Sign in to Seller Central with your Amazon Pay merchant account.
From the drop-down menu, choose your Amazon Pay portal.
Choose Performance, and then Performance Notifications.
Provide all the required information and complete the steps in the notification.

If you didn’t receive any emails about your account status change, or if you have further questions, contact merchant support.

Amazon Pay prohibits certain items and activities because they may be illegal or inappropriate in connection with the use of Amazon Pay’s services. This applies to any person or entity using the payment service and any transactions that Amazon Pay is asked to process. Please take a moment to familiarize yourself with the Acceptable Use Policy. In limited instances, specific merchants may operate in some of these categories (other than illegal items and activities) after receiving direct prior permission from Amazon Pay. Amazon Pay can modify this policy at any time.

Analytics FAQ

Get answers to common questions about Buy with Prime analytics.

Buy with Prime Assist FAQ

Get answers to common questions about Buy with Prime Assist.

Buy with Prime cart FAQ

Get answers to common questions about the Buy with Prime cart.

The Buy with Prime cart lets shoppers purchase multiple products that offer Buy with Prime in one transaction, helping you boost sales and average order value. The Buy with Prime cart also helps you optimize fulfillment costs, because Amazon can fulfill multiple products from one Buy with Prime order in fewer packages. With cart building activity and order data, you can gather insights about which products shoppers buy together.

Buy with Prime catalog FAQ

Get answers to common questions about the Buy with Prime catalog.

You can’t prevent the importing of product variations from Seller Central into your Buy with Prime catalog. Products stored as variations in Seller Central might be stored as standalone products or variations on your site. If you don’t want to activate Buy with Prime for product variations imported from Seller Central, you can leave the Offer Prime button for them toggled off in the merchant console.

To add product variations to your Buy with Prime catalog, you can import from Amazon or add them manually using the following steps:

1. Open the merchant console.
2. Choose Products, then from the Add products drop-down menu, select Manually.
3. Enter the Product title.
4. Select Variations, and then under Varies on, enter the name of the dimensions on which the product varies.
5. In the Options field, enter each option value followed by a comma.
6. If your variations differ in more than one way, select +Add another variation. Note: You can add up to 100 variations and 5 variation types per product. Important: Repeat steps 7-12 for each variation per product, as needed.
7. Add the Pricing information and verify that the product price matches the price on your site.
8. To add media for your product, in the Product images field, choose upload file. The featured file is main image that is displayed to the shopper on the Buy with Prime checkout page. You can select the featured file by dragging a media file to the first slot, or by checking the box on the image, and then choosing Set Featured.
9. Enter the Amazon SKU for the product, which should match your Amazon SKU on Seller Central, to ship the product as a Buy with Prime order.
10. Enter the SKU for the product, which should match the product SKU on your site. Note: In most cases, your Amazon SKU and SKU are the same.
11. Toggle the Offer Prime button when all conditions are met. Note: Only products that are fulfilled by Amazon are eligible for Buy with Prime. Tip: If you’ve completed the steps to set up Buy with Prime and updated the code for products with variations, go to your site’s product detail page for this product to confirm that the Buy with Prime button is rendering correctly.
12. Choose Save.

Buy with Prime checkout installation FAQ

Get answers to common questions about the Buy with Prime checkout installation.

You can stop offering Buy with Prime at any time.

To turn off the Buy with Prime button for a product:
1. Open the merchant console.
2. From the side menu, choose Products.
3. Find the product you want to stop offering Buy with Prime, then turn Offer Prime off.

To stop offering Prime for all products on your site:
1. Open the merchant console.
2. On the side menu, choose Settings, Amazon Services, and then Prime Settings.

Choose Actions and then Deactivate Prime. When you turn off Prime, you remove it from all the products on your site.

Warning: If you remove the Buy with Prime button code from your site, without completing these steps, shoppers can still access the URL of the checkout page that includes Buy with Prime, and still place a Buy with Prime order.

1. Open the merchant console.
2. From the side menu, choose Products.
3. Find the product you want to offer Buy with Prime.
4. Confirm that the SKU correctly reflects your site catalog’s SKU for the product. If the SKUs don’t match, choose the Edit button and enter the correct information.
5. Confirm that the price correctly reflects the price of the product on your site. If the prices don’t match, choose the Edit button and enter the correct information.
6. Turn Offer Prime on.
Note: Make sure that the product is both fulfilled by Amazon and has non-zero inventory in Amazon fulfillment centers. Tip: If you’ve completed the steps to set up Buy with Prime and have pasted the Buy with Prime button code into the product detail page template of your site, go to your site’s product detail pages to confirm the Buy with Prime button is rendering correctly.

To send inventory, start by going to Seller Central to create a shipment. Next, prep and pack your products, and then send them into the fulfillment centers that Amazon designates, using the carrier of your choice. To create shipments in Seller Central, start by selecting the SKUs that you want to send from the Manage FBA inventory page, and then choose send/replenish inventory. Alternatively, you can navigate to Send to Amazon to select SKUs and then follow the steps to create your shipment. For more information on the shipment creation process and alternative methods, including integrating with Marketplace Web Service APIs or Selling Partner APIs, go to Ship products to Amazon.

Any time a Buy with Prime item is ordered, a fulfillment request is automatically sent to Amazon’s fulfillment services. Amazon will pick, pack, and ship the item to your customer. After the item is shipped, its status is updated to Shipped in the merchant console. Your customer also receives an order confirmation email that includes a link to track the shipment. To learn more, go to Shipment tracking.

Buy with Prime FAQ

Get answers to common questions about Buy with Prime.

Seller Central is the portal for navigating your Amazon seller account and selling on Amazon.com. It provides helpful tools and resources for managing sales from one convenient dashboard. Your Seller Central account links Buy with Prime to Amazon’s fulfillment network to provide shoppers on your site with the Prime delivery experience. To set up your Seller Central account, go to Professional Seller Central account.

No. Buy with Prime gives you the freedom to choose how and where to sell your products. You don’t need to sell your products on Amazon.com to offer Buy with Prime. To prevent your products from being displayed on Amazon.com, you can set the start selling date far into the future when you create the product listing in Seller Central. This avoids showing the product for sale on Amazon.com, but allows you to set up the product with Amazon’s fulfillment services for Buy with Prime orders. To learn more, go to Professional Seller Central or Multi-Channel Fulfillment account.

Amazon’s fulfillment services (which includes Multi-Channel Fulfillment) leverages the world’s largest fulfillment network with more than 200 fulfillment centers globally. Amazon’s fulfillment services provide a fast, low-cost, and reliable solution for fulfilling orders. You can ship your inventory to Amazon fulfillment centers for storage, and then Amazon handles the picking, packing, and shipping of your products to your customers. For more information, go to Multi-Channel Fulfillment.

Amazon Pay is an online payments service and a checkout experience recognized by hundreds of millions of Amazon shoppers. Amazon Pay provides shoppers a secure and fast way to check out from your site using the shipping and payment information stored in their Amazon account.

The use of Amazon Pay is based on your ecommerce service provider (ESP):
For Shopify stores, go to Activate Amazon Pay.
For other ESPs, go to Amazon Pay.

Wallets such as Amazon Pay, store a shopper’s shipping address, credit or debit card credentials, and securely passes this information to the payment processor when shoppers check out. This can speed the checkout process because it pre-fills shoppers’ information when checking out so that the shopper doesn’t need to enter the information manually.
To accept payments you need to activate Amazon Pay, and add Amazon Pay as a wallet in Shopify Payments in the Shopify admin.

If a shopper’s Prime membership was put on hold due to billing issues, they must update their payment method to resume their Prime membership benefits and check out using Buy with Prime. They’re prompted to update their payment method to resume a Prime membership after signing in to their Amazon account during Buy with Prime checkout. If a shopper doesn’t want to update their payment method, they can choose No thanks and are directed back to the product detail page. They can purchase the product through your site’s checkout instead.

After signing up with your Seller Central account and linking it to Buy with Prime, your existing business information is copied to your Buy with Prime account. This includes legal business name, registered business address, business type, and business phone number. You can manually edit this information, but any changes you make need to be made in both your Seller Central and Buy with Prime accounts.

Buy with Prime fast badges for TikTok FAQ

Get answers to common questions about Buy with Prime fast badges for TikTok.

If the product identifiers don’t match between your Buy with Prime and TikTok catalogs, fast badges don’t display on your TikTok ads for those products. You can view mismatched products in the TikTok catalog manager in the TikTok Business Center. To resolve mismatches, ensure that your product identifiers match exactly between both platforms. These product identifiers include Amazon Standard Identification Number (ASIN), Stock Keeping Unit (SKU), Universal Product Code (UPC), European Article Number (EAN), and Global Trade Item Number (GTIN). The system automatically displays the fast badges up to 24 hours after you correct any mismatch.

Your existing TikTok catalog continues to function normally after installing the Buy with Prime fast badges for TikTok app. TikTok adds Buy with Prime fast badges to your matching products without modifying other product details or removing any existing products. You can continue managing your catalog using your current process. The integration automatically syncs delivery promise data for eligible products.

Buy with Prime information handling FAQ

Get answers to common questions about Buy with Prime information handling.

We share Buy with Prime shopper information with you, including name, email address, shipping address, and phone number. You can use shopper information in any manner as long as it complies with your privacy policy and applicable law. However, you may not share information with any third party that identifies shoppers as Prime members unless it is solely for the purpose of providing a service to you.

We store account information you give us when setting up your Buy with Prime account, such as contact details for your account users, product descriptions and content, and inventory and pricing information. We collect and store Buy with Prime order information, including product name, quantity ordered, and returns information. We also collect and store information about how shoppers engage with Buy with Prime on your site, such as how often shoppers view products offering Buy with Prime and how often they initiate and complete or abandon a purchase through the Buy with Prime checkout. We do not collect information unrelated to Buy with Prime, such as information from orders on your site without Prime items; except that to facilitate shoppers’ post-order management, we collect information for Prime ineligible items that are in the same order with Prime items, so that we can display the number of such items in a shopper’s Amazon order history.

We use information collected to provide and improve Buy with Prime for you and shoppers, including:
● We use your account information to communicate with you about Buy with Prime, and to recommend other Amazon services that might be of interest to you.
● We use Buy with Prime order information to process payments, fulfill customer orders, facilitate communication with customers about orders, and to provide returns and refunds.
● We use inventory and order information to plan for and improve our fulfillment services for users of the Amazon Fulfillment Network, including Buy with Prime merchants, FBA sellers, and Amazon. For example, we use the information to forecast inventory placement in fulfillment locations and make network capacity and expansion decisions in order for the Amazon Fulfillment Network to most efficiently fulfill orders.
● We use the information we collect, aggregated across merchants, to understand how Prime members use Buy with Prime and its value as a Prime benefit. We may also use this information to inform the way we price, promote, and provide our services related to Buy with Prime, such as Amazon Multi-Channel Fulfillment and the Prime program.

Amazon prohibits the use of non-public information received or collected when you use Buy with Prime to make sourcing, inventory level, and pricing decisions for products in our own store, including for offerings of Amazon’s store brand products. Amazon also prohibits the use of non-public information about products Buy with Prime shoppers purchased or viewed on your site for merchandising or personalization in the Amazon store.

Buy with Prime marketing toolkit FAQ

Get answers to common questions about the Buy with Prime marketing toolkit.

The Buy with Prime marketing toolkit offers merchants a way to drive shopper interest in their products with the trust of Prime, using the Buy with Prime badge and the promise of fast, free delivery in their marketing. Merchants get access to Buy with Prime assets and guidance to start creating their own branded materials that they can use to promote across their site, social, search, and email channels.

The Buy with Prime marketing toolkit is a self-service marketing solution that lets you own your marketing. The toolkit helps you create custom marketing materials for all your channels, maintaining your brand’s look and feel while highlighting the same delivery and returns benefits Prime members expect from Amazon.com. If you use an agency for your marketing efforts, they can use the toolkit to create your custom Buy with Prime marketing materials. If you’re interested in finding an agency to handle your marketing, contact your sales support representative.

Buy with Prime post order elements FAQ

Get answers to common questions about Buy with Prime post order elements.

Shoppers discover the Buy with Prime Orders and Returns button or link in your site footer or the designated page where you added the Buy with Prime post order elements Choosing the button or link prompts them to authenticate using their Amazon.com credentials. After they’re authenticated, they land on a page that displays the Buy with Prime orders that they’ve placed on your site.

This page is embedded within your site’s theme and its URL remains within your domain. For example: https://yourstore.com/buy-with-prime-orders. When shoppers choose an order, they’re directed to the order details page, where they can access post order actions such as returns, tracking, cancellation, and customer support. Each of these post order pages is also embedded within your site’s theme, for example, https://yourstore.com/buy-with-prime-orders/order-1/returns.

Catalog CSV import and export FAQ

Get answers to common questions about importing the CSV file.

Depending on the number of products you’re importing, CSV import can take up to a few hours to complete importing all data into your Buy with Prime catalog. After the import is done, you’ll see a banner message in the merchant console. You’ll also receive an email that confirms the status of the import. For any errors, the email includes a link to view your CSV import history in the merchant console with line-by-line guidance for the errors.

The CSV import feature supports adding new variations (for example, new color) to an existing product with variations. To add new Variation Option Values through the CSV import feature, you can download an export of your Buy with Prime catalog or use a new CSV file. If you use a new CSV file, it must contain the following rows:

The existing parent product with column inputs matching your Buy with Prime catalog for Title and Variation Option(s).
One existing product variation for that parent with column inputs matching your Buy with Prime catalog for SKU, Fulfilled By, Amazon_SKU, Price, Offer Prime, Variation Option(s), and Variation Option Value(s).
Two inputs. One will be the variation option (for example, Size) and the other will be the variation option value (for example, small).
Each new product variation with new column inputs for SKU, Fulfilled By, Amazon_SKU, Price, Offer Prime, Variation Option(s), and Variation Option Value(s).
The rows for (1) and (2) above are required to look up and match with the existing product with variations in your Buy with Prime catalog. If these rows don’t appear, a new product with variations is created.

The CSV import feature supports updating the SKU, Price, and Offer Prime fields for existing products in your Buy with Prime catalog. You can use a downloaded export of your Buy with Prime catalog or a new CSV file. If you use a new CSV file, to update the SKU, include a row with the existing SKU value in the SKU column and the updated SKU value in the Updated SKU column. Similarly, to update Price or Offer Prime, include a row with the existing SKU value in the SKU column and an updated value in the Price or Offer Prime columns. Make sure that you use the same column headers as in the template and check the Override existing products option during import.

Buy with Prime promotions FAQ

Get answers to common questions about Buy with Prime promotions.

Catalog updates app by Alloy FAQ

Get answers to common questions about catalog updates by Alloy.

Buy with Prime merchants and their registered business account users can visit the marketplace and install its apps in the merchant console. Note: Use this app only if you want to keep your Buy with Prime price synced with your ecommerce site price. The app uses the main price attribute on your ecommerce site to update the Buy with Prime price. The app can’t use any custom price fields defined on your ecommerce site. For Shopify, BigCommerce and WooCommerce merchants, when installing, you can select additional attributes, such as product title, description, image, and URL. Selecting additional attributes isn’t available for Magento sites.

When a product shows a strikethrough price, Buy with Prime doesn’t consider the original (pre-strikethrough) price. Alloy catalog syncs the latest price from your site, and then applies discounts set up through Buy with Prime promotions. For example, if you set a strikethrough price and then set up a 20% discount through Buy with Prime, the 20% won’t apply on the base price before strikethrough. There are two options to avoid double discounts using Alloy:

Option 1: Verify that the configured discount is based on your final price. For example, if your base price is $100 and your strikethrough price is $80, and you want your discounted Buy with Prime price to be $60, set the discount percentage for Buy with Prime to 25%.

Option 2: Update the Buy with Prime catalog price to the base price (pre-strikethrough), and then set the discount percentage. For example, if the item is $100 and you want your discounted Buy with Prime price to be $60, set the discount percentage for Buy with Prime to 40%. Note: Turn off Alloy catalog sync during the sale period to avoid automatic syncing of your final site price.

For more information on Buy with Prime promotions, go to Buy with Prime promotions.

Chat support FAQ

Get answers to common questions about the Buy with Prime Merchant Support live chat.

Checkout FAQ

Get answers to common questions about Buy with Prime checkout.

Buy with Prime checks inventory levels for an item when a shopper clicks the Buy with Prime button then proceeds to the checkout page and again when the shopper clicks Place order. If an item isn’t available, a notification is displayed on the checkout page informing the shopper that the item isn’t available with Prime and offering them to return to your site to purchase the item.
Buy with Prime reserves inventory for 10 minutes when a shopper clicks Place order on the checkout page. If the order isn’t successfully completed with payment confirmation after 10 minutes, the reserved inventory is released.

Yes. A shopper can select or enter a different shipping address than the pre-populated address by clicking on the address section on the checkout page, where they’ll be routed to the address page of their Amazon account to select or enter a different address. Amazon Pay will validate a new shopper-entered address to verify that it follows the proper format. Note: The newly added shipping address will be stored in the customer’s Amazon account address book.

Closing your business account FAQ

Get answers to common questions about the process of closing your business account.

Contact us form FAQ

Get answers to common questions about the contact us form.

Setting an alternate customer service email address applies only to messages sent by your customers using the contact us form and emails sent to you directly from customers. All other notifications from Buy with Prime are sent to the email address for the Owner role of the business. Note: When the customer submits a customer service inquiry using the contact us form, they receive a confirmation email and can communicate with you directly by replying to that email. Your customer service email address is visible in the “to” field in the reply email.

You can add the email address associated with your Customer Relationship Management (CRM) in the customer service settings page in your Buy with Prime merchant console. This routes all customer service emails to your CRM.

To add or change the email address associated with your CRM:

Open the merchant console.
Choose Settings, and then Customer service.
On the Customer service page, choose Edit email.
Enter the new email address associated with your CRM, and then choose Save. An email is sent to your email address confirming this change.
Confirm that the changes are correct in your email.

Customer Service General FAQ

Get answers to common questions about Buy with Prime customer service.

When customers place a Buy with Prime order, they can see details about their order, including any tracking and returns information, using a link from the order confirmation email. Customers can ask questions about their order using the get support button that appears on each order details and order tracking page to access the contact us form. When the customer submits the contact us form, they receive a confirmation email and can communicate with you directly by replying to that email. Your customer service email address is visible in the reply to field in the reply email.

Email notifications FAQ

Get answers to common questions about Buy with Prime email notifications.

Free Shipping Threshold FAQ

Get answers to common questions about Free Shipping Threshold.

If you have a dynamic shipping rate that’s connected to your fulfillment service or any other 3P rate provider, it’s best practice to offer a shipping rate that your business is willing to absorb. For example, if $10 is the maximum shipping cost that your business can absorb for any order above the free shipping threshold, then that should be the value that you should set up as your dynamic shipping rate.

Google Analytics FAQ

Get answers to common questions about Google Analytics.

Yes. Buy with Prime orders will be sent to Google Analytics with a “Buy with Prime” Item Category (GA4)/Product Category (GA3). Buy with Prime orders will also be sent to Google Analytics with a “Buy with Prime Order” page title and “buywithprime-order” page path. These are dimensions you can use to break out your Buy with Prime orders in the Google Analytics reporting. In GA4, Google Analytics may apply a data threshold, causing the Buy with Prime orders to be hidden. In this case, we recommend using the Ecommerce purchases report to break out Buy with Prime orders by Item Category, where thresholds are not applied.

By integrating your Buy with Prime orders into Google Analytics, you can gain valuable insights into your ecommerce activity. Google Analytics improves attribution and gives you a full view into performance across your ecommerce channels. You can see and analyze your activity in one place, helping you understand the performance of your marketing investments and make more informed advertising decisions.

Guided workflow FAQ

Get answers to common questions about the guided workflow.

When a customer chooses Get support on a Buy with Prime post order detail and tracking pages, the guided workflow appears. Based on the status of their respective order, the guided workflow displays a relevant list of issues the customer can select from. Then, customers are presented suggested resolution content for the selected issue which guides the customer to use self-service tools, such as order tracking, to resolve their question. If the customer needs more assistance, the guided workflow allows them to choose Send message to send an email to you.

Import from Amazon FAQ

Get answers to common questions about importing your product catalog from Amazon.

We’ll import the following data for your products in Amazon:

Title (The title imported is the title on the Amazon product detail page. Please note that for some categories like Books and DVDs, the title imported may differ from what is displayed on Amazon.com due to additional category-based display settings for Amazon.com.)
Images
Price
Amazon SKU (SKU in Seller Central)

Note: While importing, Buy with Prime assumes that the SKU for products on your DTC site are the same as the Amazon SKU. If not, you can edit the SKU for your ecommerce site in Buy with Prime catalog at any time. To make those edits, on the side menu of merchant console, choose Product, then click the specific product, edit the SKU, and then choose Save.

You can’t prevent the importing of product variations from Seller Central into your Buy with Prime catalog. Products stored as variations in Seller Central might be stored as standalone products or variations on your site. If you don’t want to activate Buy with Prime for product variations imported from Seller Central, you can leave the Offer Prime button for them toggled off in the merchant console.

To add product variations to your Buy with Prime catalog, go to Manage your product catalog information or add them manually using the following steps:

Open the merchant console.
Choose Products, then in the Add products dropdown, select Manually.
Enter the Product title.
Select Variations, and then under Varies on, enter the name of the dimensions on which the product varies.
In the Options field, enter each option value followed by a comma.
If your variations differ in more than one way, select +Add another variation.Note: You can add up to 100 variations and 5 variation types per product.Important: Repeat steps 7-12 for each variation per product, as needed.
Add the Pricing information and verify that the product price matches the price on your site.
To add media for your product, in the Product images field, choose upload file. The featured file is main image that is displayed to the shopper on the Buy with Prime checkout page. You can select the featured file by dragging a media file to the first slot, or by checking the box on the image, and then choosing Set Featured.
Enter the Amazon SKU for the product, which should match your Amazon SKU on Seller Central, to ship the product as a Buy with Prime order.
Enter the SKU for the product, which should match the product SKU on your site. Note: In most cases, your Amazon SKU and SKU are the same.
Toggle the Offer Prime button when all conditions are met. Note: Only products that are fulfilled by Amazon are eligible for Buy with Prime. Tip: If you’ve completed the steps to set up Buy with Prime and updated the code for products with variations, go to your site’s product detail page for this product to confirm that the Buy with Prime button is rendering correctly.

Choose Save.

Check your import list for the following:

Ensure your product(s) has a mandatory title value
Ensure your parent product has less than 100 variants
Ensure your multiple variants have different attributes when listed under a parent product
Ensure that both the parent product and child item have been successfully created

Buy with Prime only imports data from active and inactive product listings in Seller Central that are fulfilled by Amazon. We won’t import items that are merchant-fulfilled, have a status other than active or inactive, or listings that can’t be accessed on detail pages.

Klaviyo for Buy with Prime app FAQ

Get answers to common questions about Klaviyo for Buy with Prime app.

The Klaviyo for Buy with Prime app is an integration between Buy with Prime and Klaviyo that empowers you to nurture relationships with Prime members using Klaviyo’s email marketing automation. The app syncs Buy with Prime order and customer information with Klaviyo, allowing you to send personalized communications, such as automated abandoned checkout emails. You can use Buy with Prime customer profile information in email flows, campaigns, segmentation, and reporting to scale personalized outreach that helps drive sales.

The integration provided by the Klaviyo for Buy with Prime app provide the customer data that you need within Klaviyo to create a variety of automated email campaigns for ecommerce use cases, including welcome, on-going nurture, or cross-promotional and upsell. A key capability of the Klaviyo for Buy with Prime app is sending initiated order data from Buy with Prime to Klaviyo that you can use in abandoned checkout emails to reengage shoppers. Abandoned checkout emails can help you recover sales with automated emails that encourage shoppers to return to their checkout using Buy with Prime. You can set up an abandoned checkout email campaign through a Buy with Prime template available in Klaviyo. Klaviyo sends automated email reminders to shoppers who started but didn’t complete their checkout using Buy with Prime. Once set up, you can also evaluate metrics, such as email open rates, click rates, order abandonment, and recovery rates, to understand the effectiveness of your abandoned checkout emails and improve engagement.

We recommend that you install the Klaviyo for Buy with Prime app and activate the automated email flow for Abandoned Cart, even if you have the Order connector app by Alloy connector. This allows you to engage shoppers from abandoned checkouts, which the Order connector app by Alloy order can’t support. Smart sending features ensure that shoppers won’t receive duplicate abandoned checkout emails. You can use the Klaviyo for Buy with Prime app to get a holistic view of customers visiting your site, including completed orders and abandoned checkout orders. Utilizing the Klaviyo for Buy with Prime app is the only way to get abandoned checkout order data.

The Klaviyo for Buy with Prime app provides a direct sync of Buy with Prime events into Klaviyo such as “Order Placed” and “Checkout Started.” The Order connector app by Alloy connects orders placed using Buy with Prime to Shopify so they appear in Klaviyo as Shopify events. The Klaviyo for Buy with Prime app allows merchants to setup Klaviyo workflows specifically for Buy with Prime metrics. If you have the Order connector app by Alloy installed, your existing workflows won’t be impacted by installing the Klaviyo for Buy with Prime app.

Any existing cart abandonment workflows in Klaviyo to address Shopify orders aren’t impacted by the Klaviyo for Buy with Prime app. This app allows you to address abandoned checkouts for your Buy with Prime orders and you can start with the prebuilt abandoned checkout workflows for Buy with Prime in the Klaviyo flow library.

Browse abandonment workflows continue to work as before, but we recommend switching to the prebuilt browse abandonment workflow for Buy with Prime to avoid shoppers getting browse abandonment emails after they’ve placed an order through Buy with Prime. For more information, go to this article.

Meta and Google Ads conversion tracking FAQ

Get answers to common questions about Meta and Google Ads conversion tracking.

Using both tools allows you to share more order data with Meta, which can help boost attribution rates for your ad campaigns. The Meta Conversion API sends orders server-to-server, while the Meta Pixel sends orders browser-to-server. You can set up both Meta Conversion API and Meta Pixel by setting up the Social Ads for Buy with Prime app. You can set up Meta Pixel only by adding your Pixel ID to the merchant console.

When sharing Buy with Prime order data with your advertising channels, conversion tracking tools send your ecommerce site URL as the order URL and the SKU as the product ID. If you use Advanced Matching for Meta or Google Enhanced Conversion API, you send Buy with Prime customers’ names, email addresses, phone numbers, and shipping addresses, so confirm that your privacy notice explains that you share customer information for advertising purposes. You can check your settings with the specific advertising channels to learn more about the type of information that you share when you set up conversion tracking.

If certain state privacy laws* apply to your business, your customers may have the right to opt out of your sale or sharing of their personal information for cross-context behavioral advertising. You can set restrictions for how customers’ personal information may be used by Meta by turning on the privacy setting to send a Limited Data Use flag for all of your Buy with Prime orders. This setting can be found by choosing Access your privacy settings when setting up your advertising IDs.

This setting only applies to your Buy with Prime orders and doesn’t affect other pixel events for your site. For Google Ads, visit the Privacy and Messaging section on the Google Ads console to learn about turning on Google’s restricted data processing. For Amazon Ads, your customers can manage their preferences on Amazon.com. We don’t provide legal advice about which laws may apply to your business, but you can consult with a legal professional to guide you.
*Includes: California Consumer Privacy Act (CCPA) and Virginia Consumer Data Protection Act (VCDPA).

If you want to track Buy with Prime orders separately in Google Ads, you can choose to create a new separate purchase conversion label for Buy with Prime conversions in the Social Ads for Buy with Prime app. Alternatively, you can create a separate purchase conversion label in the Google Ads console and enter that purchase conversion label into the Buy with Prime console. On Meta Ads, you can’t separate Buy with Prime orders from your ecommerce site orders.

Using both tools allows you to share more customer data with Google, which can help boost attribution rates for your ad campaigns. The Google Enhanced Conversion API sends orders server-to-server and shares more customer data with Google, while the Google Ads pixel sends orders browser-to-server. You can set up both solutions by setting up the Social Ads for Buy with Prime app. You can set up Google Ads pixel only by adding your Google Ads conversion ID and purchase conversion label to the merchant console.

Multichannel Fulfillment app for Shopify FAQ

Get answers to common questions about the Multichannel Fulfillment app for Shopify.

The Multichannel Fulfillment app for Shopify lets you integrate MCF and Buy with Prime into your Shopify site to offer shoppers an experience that millions of Prime members love, while streamlining fulfillment and saving on fulfillment costs for multi-unit orders. Using one app, you can set up and manage your product catalog, orders, and returns for both ecommerce services all within your Shopify admin—no installation coding required. Shopify merchants with inventory in Amazon fulfillment centers can get started with the Multichannel Fulfillment app for Shopify right away.

You can set up and install the Multichannel Fulfillment app for Shopify to take advantage of the following benefits:

Manage your full Shopify business in one place: The app syncs Buy with Prime and MCF with your Shopify site so you can manage your product catalog, orders, and returns all within Shopify admin.
Activate cart building to help boost sales: The integrated cart lets shoppers add Prime eligible products and any others to your Shopify site’s existing cart and check out in one transaction.
Streamline fulfillment with back-end efficiencies: The app improves SKU mapping and inventory management, helping reduce manual efforts and avoid duplicate fulfillment.
Leverage both solutions with discounted pricing: Activate more SKUs with Buy with Prime and MCF to save on fulfillment costs when shoppers add Prime and MCF-fulfilled items to their cart.

For more information, go to Multichannel Fulfillment app for Shopify

There is not cost to use the app. However, Buy with Prime and MCF have their own associated fees. See the pricing pages for Buy with Prime and MCF. Keep in mind that if you use both solutions on your ecommerce site, you can take advantage of fulfillment cost savings on multi-unit orders. A tiered discount on fulfillment fees applies to multi-unit orders that include both Prime eligible products and other products from your site fulfilled by MCF. Learn more

To start using the Multichannel Fulfillment app for Shopify, ensure that you meet these requirements:

A Shopify ecommerce site.
A Professional Seller Central account or Multichannel Fulfillment account.
For Buy with Prime, a US-based entity is required. Buy with Prime is available to merchants with a US-based entity authorized to do business. If you choose an MCF-only integration, you aren’t required to have a US-based entity.

Adding Amazon Pay as a Wallet in Shopify Payments is a requirement only for Buy with Prime. Amazon Pay helps to verify a shopper’s Prime status, and offers shoppers a fast, familiar way to checkout using shipping and payment information from their Amazon account. Adding Amazon Pay as a Wallet is a part of setting up Buy with Prime when you onboard using the Multichannel Fulfillment app for Shopify. To learn more, go to Maintain Amazon payments for Multichannel Fulfillment app for Shopify.

No, you’re not required to switch to the app. However, using the app provides a more efficient way to manage your ecommerce business across Buy with Prime and your Shopify store. The Multichannel Fulfillment app for Shopify provides you with the following benefits:

One app, two powerful ecommerce tools: Use one app to integrate both Buy with Prime and Amazon Multichannel Fulfillment seamlessly into your existing Shopify site, and manage both services directly in Shopify admin.
Manage your full Shopify business in one place: The app syncs Buy with Prime and MCF with your Shopify site so you can manage your product catalog, orders, and returns all within your Shopify admin.
Activate cart building to help boost sales: The integrated cart lets shoppers add Prime eligible products and any others to your Shopify site’s existing cart and check out in one transaction.
Streamline fulfillment with back-end efficiencies: The app improves SKU mapping and inventory management, helping reduce manual efforts and avoid duplicate fulfillment.

Yes, the app is built to integrate with Shopify, including Shopify Payments to process payments for Buy with Prime orders. However, you still need to use your Amazon Pay account, so that Amazon can verify a shopper’s Prime member status and shoppers can use the shipping and payment information stored in their Amazon account.

Note: Processing payments through Shopify isn’t necessary for an MCF only integration.

Yes, MCF is a stand-alone fulfillment service that empowers ecommerce merchants to use Amazon fulfillment services for multiple channels, such as brand websites, ecommerce marketplaces, and social media stores. MCF also offers different delivery speeds, allowing merchants to choose the one that’s right for their business. Buy with Prime empowers merchants to grow their ecommerce businesses by offering Prime shopping benefits on their online stores, including fast, free delivery, a seamless checkout, and easy returns. You can add Buy with Prime to eligible products on your Shopify store using the Multichannel Fulfillment app for Shopify. You can use MCF to fulfill all other orders on your Shopify store, as well as orders from other ecommerce channels.

In the Multichannel Fulfillment app for Shopify, go to either the Managing Buy with Prime or Managing Multichannel Fulfillment home page. Below the menu page, click Disconnect to unlink your Amazon account. You’re then redirected to the Grow your site with services from Amazon page. If you need to re-link your Amazon account, click Connect account, and then sign in with your Amazon account credentials.

Prime with Shop Pay allows Prime members to use Buy with Prime directly on participating merchant sites while checking out with Shop Pay. To obtain Prime shipping benefits with Shop Pay, customers complete a one-time setup to link their Amazon and Shop accounts, either through the Shop App or on Amazon.com. After this step is complete, shoppers with an active Prime membership receive Prime shipping benefits when they use Shop Pay to checkout from participating Buy with Prime merchant sites.

Yes. You can use features like Reviews from Amazon for Shopify and various third-party apps that the Multichannel Fulfillment app for Shopify supports. Note: Some third-party apps require configuration changes to work with the Multichannel Fulfillment app for Shopify and there are others that offer limited functionality. For more information, go to Reviews from Amazon for Shopify and Third-party apps.

Buy with Prime analytics provides an overview of your Buy with Prime business performance. Depending on the reporting date range, the charts show historical hourly, daily, or monthly values of your metrics. Buy with Prime analytics also includes reports that organize your customer data and product-level metrics so you can analyze your business from different perspectives. For more information, go to Analytics. You can also view customers within your Shopify admin to see their purchase history.

The Multichannel Fulfillment app for Shopify activates cart building to help boost sales. The integrated cart lets shoppers add Prime eligible products and any others to their cart on your Shopify site and check out in one transaction. Buy with Prime and MCF have their own associated fees. See the pricing pages for Buy with Prime and MCF. Keep in mind that if you use both solutions on your ecommerce site, you can take advantage of fulfillment cost savings on multi-unit orders. A tiered discount on fulfillment fees applies to multi-unit orders that include both Prime eligible products and other products from your site fulfilled by MCF. Learn more

Multichannel Fulfillment FAQ

Get answers to common questions about Multichannel Fulfillment.

Order connector app by Alloy FAQ

Get answers to common questions about the Order connector app by Alloy.

The Order connector app syncs data based on your ecommerce site provider (ESP).
The Alloy Order connector app syncs the following order and customer information:
● Order status:
● For Shopify, the app syncs orders with the following status: fulfilled, canceled, returned, and refunded
● For other ESPs, such as BigCommerce or WooCommerce, the app only syncs orders with fulfilled status
● Order date
● Product name
● Payment status (paid or not paid)
● Customer name
● Email
● Shipping address
Note: The Alloy app tags Orders with the Buy with Prime order number on the order list and the order detail page.

The Alloy app creates new orders in your ecommerce site for Buy with Prime and populates those orders with the following data:

Order status
Order total
Order date
Product name
Payment status
Customer name
Email
Shipping address

Synced Buy with Prime orders appear as new orders on your site. If your site uses any 3P apps, ensure that those apps handle synced Buy with Prime orders correctly. For example, if you use a reviews app that sends requests for product reviews following a purchase, or an email app that drops new customers into a welcome campaign, you might need to reconfigure settings in these apps to ensure that Buy with Prime orders are captured.

We’re curating a robust number of third-party solutions to help you run your Buy with Prime business. To start, we’re launching the Order connector app by Alloy, which integrates your Buy with Prime order and customer data with your ecommerce provider. In addition to the Alloy connector app for five ecommerce providers, marketplace also has a collection of agency partners that offer ecommerce expertise and solutions to support your business.

To minimize this risk, do the following:

Communicate with the person who manages your fulfillment processes to ensure that they’re aware that Buy with Prime orders flow into your ESP when you turn on the Order Connector app.
Ensure that your settings, communication and agreements with your 3PL tools filter Buy with Prime orders as needed.
Note: If you encounter issues with filtering Buy with Prime orders contact merchant support.

Occasionally, sync errors appear on Buy with Prime orders that go through the Order connector app by Alloy. These orders appear in the merchant console, under Orders. For instructions on how to find and manually export these orders, go to How to Find Orders from Buy with Prime and Manually Input them to DTCs. To resolve these errors, go to Common Errors & Resolutions. To troubleshoot what’s causing the errors, go to Troubleshooting Sync Failure for Merchant.

Order management FAQ

Get answers to common questions about Buy with Prime order management.

You can decide if you will accept cancellations for orders from your site, and we recommend publishing your cancellation policy on your site. Customers will need to contact you directly for any cancellation requests for Buy with Prime orders. You can verify in your Seller Central account if fulfillment of the order can still be canceled. A refund and refund notification email will automatically be issued to the customer for orders that you cancel through Seller Central.

For Buy with Prime, the order process is mostly managed automatically from the time customers place orders through fulfillment and returns, if requested. However, if an automated refund fails during a return, you’ll need to manually issue a refund for that order. To find if any of these failed refund orders exist, filter your orders on refund failed under the category payment status. You can issue a refund via the Action icon.

If fulfillment of the order was canceled by Amazon due to inability to fulfill, you’ll receive an email notification about the status. On the orders page, the status will be ‘Unable to fulfill’ and the payment status will be ‘Refunded.’ If you canceled fulfillment of an order through Seller Central, the item status will be ‘Unfulfilled,’ and the payment status will be ‘Refunded’ on the orders page.

Yes, you can opt out of this feature. If you opt out, your customers will not be able to track or manage their Buy with Prime orders from their Amazon accounts. Instead, they may only see basic details related to those orders such as the order date, order number and your store name in the Buy with Prime Orders tab in their Amazon account. They can still manage their Buy with Prime orders through their order confirmation email. You can always opt back in by contacting Buy with Prime merchant support.

Pricing FAQs

Get answers to common questions about Buy with Prime pricing.

Using Buy with Prime, merchants pay for what they use. The cost per unit for Buy with Prime orders depends on multiple factors, including product dimensions and weight, average order value and the number of units per Buy with Prime order. The cost includes fulfillment fee, storage fee, payment processing fee, and service fees. All fees, except for those incurred for storage, are charged only after merchants make a sale.

You can see fulfillment fee, storage fee, payment processing fee, and Prime service fee details in your Seller Central or Amazon Supply Chain account. To see payment processing fees in Seller Central, navigate to the Payments dashboard in your Amazon Pay Seller Central account. If you’re registered for both Amazon Pay and Fulfillment by Amazon with the same username and password, you can toggle between views.

Payment processing fees are transaction based. The transaction fee comprises a domestic processing fee and an authorization fee, plus tax where applicable. These fees are only charged when a purchase is successfully authorized and processed. Note: Amazon Pay’s payment processing fees don’t apply for merchants using either the Multichannel Fulfillment app for Shopify. Shopify may charge its own applicable payment service fees. Learn more

The Prime service fee allows you to offer program benefits on your ecommerce site and provides you with resources to help your brand stand out. Take advantage of program benefits like Reviews from Amazon, the Buy with Prime badge in your marketing, and the 24/7 customer support of Buy with Prime Assist. The Prime service fee is 3% of each Buy with Prime order value, with a minimum of $0.30 per order.

No. Amazon.com referral fees are not charged for any products sold through Buy with Prime. The fees charged for Buy with Prime are the Prime service fee, the fulfillment fee, storage fee, and the payment processing fee. The payment processing fee doesn’t apply for merchants using either the Multichannel Fulfillment app for Shopify. Shopify charges its own applicable payment processing fees. Learn more

Disposal fees are charged per item when you request Amazon to dispose of any inventory items stored at an Amazon fulfillment center. You can also remove inventory from a fulfillment center by submitting a removal order. Removal fees are charged per item removed. Typically, removal orders are fulfilled in 14 business days; however, removal order processing may take 30 business days or more during the holiday season and peak removal periods.

Shipping weight is used to calculate the fulfillment fees. The shipping weight is calculated based on the item’s unit weight or dimensional weight. For large standard, large bulky, and extra-large (excluding 150+ lbs), Amazon uses dimensional weight when it’s greater than the unit weight to calculate fees. Fees for small standard, and extra-large 150+ lbs are calculated using only unit weight. The dimensional weight is equal to the unit volume (length x width x height) divided by 139. The dimensional weight for large bulky and extra-large items assumes a minimum width and height of 2 inches. The total shipping weight for each unit if less than 1 pound is rounded up to nearest whole ounce. If it weighs more than 1 pound, it’s rounded up to the nearest whole pound.

There is no cost to use the app. However, Buy with Prime and MCF have their own associated fees. See the pricing pages for Buy with Prime and MCF. Keep in mind that if you use both solutions on your ecommerce site, you can take advantage of fulfillment cost savings on multi-unit orders. A tiered discount on fulfillment fees applies to multi-unit orders that include both Prime eligible products and other products from your site fulfilled by MCF. Learn more

Privacy for Buy with Prime on Shopify FAQ

Get answers to common questions about privacy requests in the Buy with Prime app for Shopify.

To submit your shopper’s privacy request, go to the Shopify admin console and follow the Shopify guidelines. The Buy with Prime team receives and processes these requests automatically.

Note: Privacy requests submitted via Shopify are only processed for your Buy with Prime business account related to your Shopify site. If you have other business accounts with Buy with Prime, then please submit the shopper’s privacy request through our merchant support and indicate the business account that the request is for.

Refunds FAQ

Get answers to common questions about Buy with Prime refunds.

Returns FAQ

Get answers to common questions about Buy with Prime refunds.

Requirements FAQ

Get answers to common questions about the requirements for Buy with Prime checkout.

Seller Central is the portal for navigating your Amazon seller account and selling on Amazon.com. It provides helpful tools and resources for managing sales from one convenient dashboard. Your Seller Central account links Buy with Prime to Amazon’s fulfillment network to provide shoppers on your site with the same Prime delivery experience as Amazon.com. To create a Seller Central account, go to Professional Seller Central account.

Reviews from Amazon FAQ

Get answers to common questions about the Reviews from Amazon feature.

Reviews from Amazon, now available on your product detail pages for Buy with Prime products, can help you tap into the volume and authenticity of reviews from Amazon to boost shopper trust and provide social proof to your brand and products. The reviews feature gives shoppers the familiar experience they trust from Amazon.com—without having to leave your site—while complementing other product review features you might already use.

You can display the ratings and reviews features together, display the reviews feature without the ratings, or use expandable ratings to display ratings. Shoppers can interact with the Ratings component to view reviews and other details within a dialog box. You can’t show ratings without reviews or expandable ratings. Showing ratings only can lead to a poor experience where shoppers can’t find detailed product information on your product detail pages, causing them to look for product reviews elsewhere instead of on your ecommerce site.

Self-service order cancellation FAQ

Get answers to common questions about Buy with Prime self-service order cancellation.

Shipment tracking FAQ

Get answers to common questions about shipment tracking for Buy with Prime orders.

The shipment time can vary based on carrier, and sometimes packages can be delayed during transit due to unforeseen circumstances. Reasons for delayed delivery include the following, among others:

Incorrect address
Missing apartment, building, floor, or unit number
Severe weather conditions
International customs procedures

If the package isn’t delivered within seven days after the promised delivery date or estimated delivery date, contact merchant support. Note that orders that are marked as delivered by the carrier aren’t eligible for reimbursement.

Most packages arrive on time, but can sometimes show up after the estimated delivery date. If a package is delayed:

When a package misses the set cut-off time at the Sort Center or Delivery Station, the package is replanned to determine the new estimated delivery date. After the package is replanned, the new date is communicated to the customer through an email notification and displayed on the Buy with Prime Progress Tracker page.
Advise your customer to check their order confirmation email or the Order detail page to track the package and see the new estimated delivery date. You can verify the shipment’s status from the Orders page in merchant console.
Confirm that the customer provided a valid shipping address for the order by checking the Orders page in merchant console. If the shipping address is incorrect, the package’s delivery might be delayed.
After confirming the order information, wait until the updated estimated delivery date for the package to be delivered. If the package still hasn’t been delivered, the package might be lost. Although it may still arrive, you can go ahead and refund your customer and contact merchant support for a reimbursement.

A package might be returned as undeliverable for several reasons:

The address is incorrect or outdated. Usually, the carrier stores the package for a period of time, then returns it. Customers should confirm that the shipping address is accurate.
The Buy with Prime ordering system doesn’t recognize the way that the customer entered the address, or the package was assigned to a carrier that can’t deliver to that address.
The customer used a restricted address. If you send the order to a prison, correctional facility, or other similar institution, the products or the carrier responsible for delivery might be subject to specific restrictions.
The carrier attempted delivery, but was unsuccessful. Most carriers make more than one attempt to deliver a package. If the carrier can’t successfully deliver the package, they return it.
The recipient refused the delivery. A recipient who isn’t expecting a package might refuse a package if they believe that it’s being delivered to them by mistake.
The package was damaged in transit. If a package is damaged while it’s on its way, the carrier might return it without attempting delivery.

Note: A Buy with Prime package that a carrier returns as undeliverable cannot be re-shipped. A refund is issued in these cases. If your customer still wants to purchase the item, they need to place a new order on your site.

For packages that won’t arrive by a set cut-off date, we update the Buy with Prime Progress Tracker page with Your package may be lost. Buy with Prime doesn’t use more detailed messaging (for example, to recommend that you cancel the delivery and notify/refund the customer) because we know that some of these packages are actually delivered. We don’t want to risk upsetting the customers and then delivering the package anyway. We know that some packages are delivered without a terminal scan based on feedback from Merchant Support and refund requests that have come in for shipments that never received a scan.

Taxes FAQ

Get answers to common questions about taxes for Buy with Prime orders.

Yes, the business address you set up for your account is one of the inputs for tax calculation. Make sure you complete the setup process with a current and valid address. For example, make sure you enter a correct zip code. If the zip code you enter does not match the state, there will be an error at shopper order checkout. To find the business address that you have on file, go to Settings>Account details>Business details.

You can create and manage override rules for a tax category. You can add products that are subject to a tax exemption rule to the tax category, and then create an override. To add a tax category, go to Settings > Taxes > Categories. To add an override, go to Settings > Taxes > Manage locations & overrides > Overrides. Select the tax category, specify the location in which the override rule is applicable, and then enter the tax rate.

Yes, you can manually apply rates at a location level and product level. To apply overrides at a location level, go to Settings > Taxes > Manage locations & overrides. For the location that you want to apply manual rates, make sure that Manual and enter the tax rate in the provided text box. To apply overrides at a product level, go to Settings > Taxes > Manage locations & overrides > Overrides. For the tax category with the product that you want to apply manual rates, Add Override, select the location and enter tax rate, then choose Add. Choose Save changes.

As of August 2022, Buy with Prime has a feature to automatically apply certain tax rules for products you put in a category you set up and name as auto-clothing. To set up this category, follow these instructions:

Open the merchant console.
Choose Settings, and then Taxes.
After applying Taxes, choose Categories.
Choose Add tax category.
Enter the General information details with the category name as auto_clothing, then choose Select products.
Select your applicable general clothing and footwear products for the tax category, then choose Save.
Choose Add.

The following tax rules will be applied to products in the auto_clothing category:

In Massachusetts, the tax rate will be 0% for any amount of the price $175 or less and the automated rate for any amount of the price over $175.
In New York, the tax rate will be 0% for any product priced less than $110 and the automated rate for any product priced $110 or higher.
In Rhode Island, the tax rate will be 0% for any amount of the price $250 or less and the automated rate for any amount of the price over $250.

Disclaimer: Information on this page doesn’t constitute tax, legal, or other professional advice. Don’t use it as such. If you have any questions, consult your professional tax advisers. Note: This content was updated on 02/15/2023. Be sure to confirm the latest rules with the tax collection authorities.

No. Tax support resources don’t constitute tax, legal, or other professional advice. And any of the resources in merchant console or the knowledge center should not be used as such. Tax support and related information is strictly a resource to help you manage Buy with Prime tax settings. All tax-related questions beyond how Buy with Prime tax settings work, should be directed to your professional tax advisor.

You’re responsible for configuring taxes to be compliant with your tax obligations. It’s up to you and your business to decide whether you should set up taxes or not. To prevent not charging sales tax on orders that do need sales tax collection, remember to set up taxes before you launch the Buy with Prime widget. Note: Setting up taxes and activating your Buy with Prime orders to charge sales tax isn’t a mandatory step for merchants prior to launching Buy with Prime.

Sustainability features FAQ

Get answers to common questions about Sustainability features.

Climate Pledge Friendly helps customers discover and shop for products with sustainability features backed by third-party certification standards. Climate Pledge Friendly collaborates with a wide range of third-party certifications, including governmental agencies, non-profits, and international standards setters to help us distinguish products with sustainability features. Products that qualify for the program receive a green leaf icon and a sustainability features label on Amazon.com. When you enable Sustainability features on Buy with Prime, the same green leaf icon and label appears on your eligible product‘s detail pages on your site. Shoppers can click the label to display additional information.

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