Order connector and Catalog updates apps by Alloy

The Alloy apps are available through marketplace in the merchant console.

Alloy is a Buy with Prime technology partner that offers several apps, such as the Catalog updates app and the Order connector app exclusively for Buy with Prime merchants. The Catalog updates app allows you to update product details like URL, title, description, price, and images from your ecommerce catalog to your Buy with Prime catalog. The Order connector app allows you to sync your Buy with Prime order and customer information with your ecommerce site.

No, using one or all of the Alloy apps offered on marketplace is optional. However, downloading more than one of the Alloy apps can help streamline management of your order information and catalog information across Buy with Prime and your ecommerce site.

No. If you already have an Alloy account, you can use that account for multiple Alloy apps. If you don’t have an Alloy account, you only have to create one account to install your first Alloy app from the marketplace in merchant console.

To uninstall the Alloy apps:

1. Sign in to merchant console.
2. On the side menu, choose Marketplace.
3. On the Marketplace page, select the app you added.
4. On the top right corner, choose the red button Remove App.

The Order connector app for four major ecommerce providers is available through the Marketplace tab in the merchant console.

Buy with Prime merchants and their registered business account users can see the marketplace and its apps, including the Order connector app, in the merchant console.

The Order connector app by Alloy is available for merchants with ecommerce sites hosted by Shopify, BigCommerce, WooCommerce, and Adobe Commerce/Magento.

To set up the Order connector app by Alloy, follow the steps in Add an Alloy app to your ecommerce site.
You only have to complete this setup one time for the order data to start flowing automatically to your site.

The Order connector app syncs data based on your ecommerce site provider (ESP).
The Alloy Order connector app syncs the following order and customer information:
● Order status:
● For Shopify, the app syncs orders with the following status: unfulfilled, fulfilled, canceled, returned, and refunded
● For other ESPs, such as BigCommerce, WooCommerce, Adobe Commerce/ Magento, the app only syncs orders with fulfilled status
● Order date
● Product name
● Payment status (paid or not paid)
● Customer name
● Email
● Shipping address
Note: The Alloy app tags Orders with the Buy with Prime order number on the order list and the order detail page.

The Order connector app doesn’t sync the following data with your ESP:
● Payment details which reside in Amazon Pay.
● Buy with Prime order number.
● Ship date.
● Card number.
If your ecommerce site provider (ESP) is BigCommerce, WooCommerce, or Adobe Commerce/ Magento, the alloy connector app doesn’t sync the following order status with your ESP:
● Unfulfilled
● Canceled
● Returned
● Refunded

The Alloy app creates new orders in your ecommerce site for Buy with Prime and populates those orders with the following data:
● Order status
● Order total
● Order date
● Product name
● Payment status
● Customer name
● Email
● Shipping address
Depending on the settings you choose, orders can be created on your site either when they’re placed or when they’re fulfilled. Synced Buy with Prime orders appear as new orders on your site. If your site uses any 3P apps, ensure that those apps handle synced Buy with Prime orders correctly. For example, if you use a reviews app that sends requests for product reviews following a purchase, or an email app that drops new customers into a welcome campaign, you might need to reconfigure settings in these apps to ensure that Buy with Prime orders are captured.

The Order connector app by Alloy is free to use for Buy with Prime merchants.

We’re curating a robust number of third-party solutions to help you run your Buy with Prime business. To start, we’re launching the Order connector app by Alloy, which integrates your Buy with Prime order and customer data with your ecommerce provider. In addition to the Alloy connector app for five ecommerce providers, marketplace also has a collection of agency partners that offer ecommerce expertise and solutions to support your business.

To avoid double fulfillment, change your order sync preference to When an order is fulfilled by Buy with Prime.

To update your order sync preference, go to Set or update your order sync preferences.

If you still have issues with order syncing interaction with your third party logistics provider (3PL) contact merchant support.

You can choose to sync Buy with Prime orders to your site at two states:
● Sync when orders are placed: Orders initially appear on your site dashboard as unfulfilled.
● Sync when orders are fulfilled by Amazon: Orders initially appear on your site dashboard as Fulfilled.
If you choose to sync orders when they’re placed, orders might fulfill twice. One time by Amazon and double fulfillment by your thirdparty logistics provider (3PL).
To avoid this risk, do the following:
● Communicate with the person who manages your fulfillment processes to ensure that they’re aware that Buy with Prime orders flow automatically into your ESP when you turn this integration on.
● Ensure that your settings, communication and agreements with your 3PL tools filter Buy with Prime orders as needed.
Note: If you encounter issues with filtering Buy with Prime orders contact merchant support.

Occasionally, sync errors appear on Buy with Prime orders that go through the Order connector app by Alloy. These orders appear in the merchant console, under Orders. For instructions on how to find and manually export these orders, go to How to Find Orders from Buy with Prime and Manually Input them to DTCs. To resolve these errors, go to Common Errors & Resolutions. To troubleshoot what’s causing the errors, go to Troubleshooting Sync Failure for Merchant.

The Catalog update app for four major ecommerce providers is available through marketplace in the merchant console.

Buy with Prime merchants and their registered business account users can visit the marketplace and install its apps in the merchant console. Note: Use this app only if you want to keep your Buy with Prime price synced with your ecommerce site price. The app uses the main price attribute on your ecommerce site to update the Buy with Prime price. The app can’t use any custom price fields defined on your ecommerce site. For Shopify, BigCommerce and WooCommerce merchants, when installing, you can select additional attributes, such as product title, description, image, and URL. Selecting additional attributes isn’t available for Magento sites.

The Catalog update app by Alloy is available for merchants with ecommerce sites hosted with Shopify, BigCommerce, WooCommerce, and Magento/Adobe Commerce.

To set up your Catalog update app by Alloy, go to Add an Alloy app to your ecommerce site.

The Catalog update app by Alloy gains access to product details in your ecommerce catalog.

No, when you use the Catalog updates app by Alloy, the variations and prices for all of your Buy with Prime products are updated from your ecommerce catalog. The Catalog updates app only updates variations and prices based on the standard variation and price fields from your ecommerce catalog and doesn’t use custom defined variation or price attributes.

The app refreshes your Buy with Prime catalog from your ecommerce catalog every hour.

No, the app only updates your Buy with Prime catalog from your ecommerce catalog; it doesn’t update Seller Central.

The Catalog update app by Alloy is free to use for Buy with Prime merchants.

When a product shows a strikethrough price, Buy with Prime doesn’t consider the original (pre-strikethrough) price. Alloy catalog syncs the latest price from your site, and then applies discounts set up through Buy with Prime promotions. For example, if you set a strikethrough price and then set up a 20% discount through Buy with Prime, the 20% won’t apply on the base price before strikethrough. There are two options to avoid double discounts using Alloy:

Option 1: Verify that the configured discount is based on your final price. For example, if your base price is $100 and your strikethrough price is $80, and you want your discounted Buy with Prime price to be $60, set the discount percentage for Buy with Prime to 25%.

Option 2: Update the Buy with Prime catalog price to the base price (pre-strikethrough), and then set the discount percentage. For example, if the item is $100 and you want your discounted Buy with Prime price to be $60, set the discount percentage for Buy with Prime to 40%. Note: Turn off Alloy catalog sync during the sale period to avoid automatic syncing of your final site price.

For more information on Buy with Prime promotions, go to Buy with Prime promotions.