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  • Order connector app by Alloy

    What is the Order connector app by Alloy?

    The Order connector app by Alloy syncs Buy with Prime order and customer data with your ecommerce site, so you can see and manage all your order and customer data in one place. The app is available in marketplace, a new section in merchant console.

    The following ecommerce providers are supported:

    • Shopify
    • BigCommerce
    • WooCommerce
    • Magento/Adobe Commerce
  • How to add the Order connector app by Alloy

    Important: To install the Order connector app by Alloy, you need to grant Alloy permission to access your Buy with Prime order and customer information when prompted.

    To add the app:

    Step 1Open the merchant console.

    Step 2From the side menu, click Marketplace.

    Step 3Click Orders to ecommerce provider.

    Step 4Review the information on the app detail page, then click Add app.

    Step 5Review the information on the app authorization page, then click AuthorizeNote: The authorization and connection process to Alloy can take 1-3 minutes. Keep the authorization window open to proceed to the next step.

    Step 6Follow the prompts to create an Alloy account, enter your email, and then click Proceed.

    Step 7Enter a password and click Create account.

    Step 8Notice that Buy with Prime has been authenticated with your Alloy account. Select your preferred ecommerce provider account, to authenticate and connect your ecommerce provider account to Alloy.

    Step 9Complete any steps required by your ecommerce provider to authenticate, configure, and connect your Alloy account. Then return to the Alloy window to click Proceed.

    Step 10Select your order sync preference.

    If you select When an order is fulfilled by Buy with Prime, the orders show as fulfilled in your ecommerce provider dashboard when Buy with Prime order processing and fulfillment is complete. Selecting this option minimizes the risk of double fulfillment, but you need to account for fulfillment time before generating business reports or analyzing order data.

    If you select When a shopper places a Buy with Prime order, the orders first show as unfulfilled in your ecommerce provider dashboard. Selecting this option carries the risk of double fulfillment. Depending on the order workflow configuration that you might have set up with a third-party logistics provider (3PL), orders could get fulfilled by both a 3PL and Buy with Prime. To avoid a double fulfillment, it's a best practice for the person responsible for fulfillment in your business to ensure that the 3PL doesn't also fulfill the order.

    Important: When prompted, confirm that you acknowledge your responsibility to ensure that any automations or 3PLs that you might use won't also fulfill my Buy with Prime orders.

    Step 11After you've successfully activated Alloy, click Finish to return to the marketplace.

     

    To change your Buy with Prime order sync preference:

    Orders can show when fulfilled by Buy with Prime, or when placed using Buy with Prime.

    If you select When an order is fulfilled by Buy with Prime, the orders show as fulfilled in your ecommerce provider dashboard when Buy with Prime order processing and fulfillment is complete. Selecting this option minimizes the risk of double fulfillment, but you need to account for fulfillment time before generating business reports or analyzing order data.

    If you select When a shopper places a Buy with Prime order, the orders first show as unfulfilled in your ecommerce provider dashboard. Selecting this option carries the risk of double fulfillment. Depending on the order workflow configuration that you might have set up with a third-party logistics provider (3PL), orders could get fulfilled by both a 3PL and Buy with Prime. To avoid a double fulfillment, it's a best practice for the person responsible for fulfillment in your business to ensure that the 3PL doesn't also fulfill the order.

    Select your preference by completing the following steps:

    Step 1Open the merchant console.

    Step 2From the side menu, click Marketplace.

    Step 3On the marketplace page, select the Orders to ecommerce provider app that you added.

    Step 4On the app detail page, click Go to Alloy.

    Step 5If not already logged in, log into Alloy.

    Step 6Select your order sync preference. Important: When prompted, confirm that you acknowledge your responsibility to ensure that any automations or 3PLs that you might use won't also fulfill my Buy with Prime orders.

    Step 7Click Proceed to finish selecting your ecommerce provider preference.

     

    To view your Order connector app dashboard:

    Step 1Open the merchant console.

    Step 2From the side menu, click Marketplace.

    Step 3On the marketplace page, select the Orders to ecommerce provider app that you added.

    Step 4On the app detail page, click Go to Alloy.

    Step 5Then select your Buy with Prime – ecommerce provider order workflow.

     

    To update your app:

    Step 1Open the merchant console.

    Step 2From the side menu, click Marketplace.

    Step 3On the marketplace page, select the Orders to ecommerce provider app that you added.

    Step 4On the app detail page, click Go to Alloy.

    Step 5Click update app.

    Step 6Select your order sync preference.

    If you select When an order is fulfilled by Buy with Prime, the orders show as fulfilled in your ecommerce provider dashboard when Buy with Prime order processing and fulfillment is complete. Selecting this option minimizes the risk of double fulfillment, but you need to account for fulfillment time before generating business reports or analyzing order data.

    If you select When a shopper places a Buy with Prime order, the orders first show as unfulfilled in your ecommerce provider dashboard. Selecting this option carries the risk of double fulfillment. Depending on the order workflow configuration that you might have set up with a third-party logistics provider (3PL), orders could get fulfilled by both a 3PL and Buy with Prime. To avoid a double fulfillment, it's a best practice for the person responsible for fulfillment in your business to ensure that the 3PL doesn't also fulfill the order.

    Important: When prompted, confirm that you acknowledge your responsibility to ensure that any automations or 3PLs that you might use won't also fulfill my Buy with Prime orders.

    Step 7Click Activate to finish updating the app.

  • Order connector app by Alloy FAQ

    Get answers to common questions about the Order connector app by Alloy.

    • The Order connector app for four major ecommerce providers is available through the Marketplace tab in the merchant console.

    • Buy with Prime merchants and their registered business account users can view the marketplace and its apps, including the Order connector app, in the merchant console.

    • The Order connector app by Alloy is available for merchants with ecommerce sites hosted with Shopify, BigCommerce, WooCommerce, and Adobe Commerce/Magento.

    • To set up the Order connector app by Alloy, complete the following steps:

      1. Navigate to the Marketplace tab in the merchant console and select the Order connector app version for your ecommerce provider.
      2. Review the app details and then click Add app to begin setup for the Order connector app.
      3. A new browser tab opens, where you create an Alloy account and authorize it to access your ecommerce site.
      4. In the Alloy console, you can set up dataflow between Buy with Prime and your ecommerce provider.

      Once complete, data starts flowing automatically. You only have to complete this setup once.

    • To streamline dataflow between Buy with Prime and Shopify, the Order connector app syncs the following order and customer information: order status (unfulfilled, fulfilled, canceled, returned, and refunded), order total, order date, product name, payment status (paid or not paid), customer name, email, and shipping address. Additionally, orders in Shopify are tagged with the Buy with Prime order number on the order list, as well as the order detail page. For other supported ecommerce providers such as BigCommerce, WooCommerce, and Adobe Commerce/Magento, the Order connector app only syncs orders with the fulfilled status. 

    • The Order connector app doesn’t sync payment details; these reside with Amazon Pay. Also, the Buy with Prime order number, ship date, and card number aren't synced with your ecommerce provider. If your ecommerce provider is BigCommerce, WooCommerce, or Adobe Commerce/Magento, the following order status: unfulfilled, canceled, returned, and refunded aren't synced with your ecommerce provider.

    • No, the Order connector app by Alloy supports a one-way sync of order and customer data, from Buy with Prime to your ecommerce provider. Any changes you make to order or customer information within your ecommerce site can’t be synced back to merchant console.

    • The Order connector app by Alloy is free to use for Buy with Prime merchants.

    • We’re on a mission to curate a robust number of third-party solutions to help you run your Buy with Prime business. To start, we’re launching the Order connector app by Alloy, which integrates your Buy with Prime order and customer data with your ecommerce provider. In addition to the Alloy connector app for five ecommerce providers, marketplace also has a collection of agency partners that offer ecommerce expertise and solutions to support your business.

    • Contact support to investigate the issue. To avoid double fulfillment, change your order sync preference to When an order is fulfilled by Buy with Prime.

  • Catalog updates app by Alloy

    What is the Catalog updates app by Alloy?

    The Catalog updates app by Alloy updates product pricing for BigCommerce, WooCommerce, and Adobe Commerce/Magento. For Shopify, the app updates pricing, title, description, image, and URL from your Shopify catalog to your Buy with Prime catalog to create a consistent shopper experience across listings. This app can help you save time managing your product catalog by updating product variations and pricing for your Buy with Prime and ecommerce catalogs. The Catalog updates app by Alloy is available in marketplace in merchant console. The following ecommerce providers are supported:

    • Shopify
    • BigCommerce
    • WooCommerce
    • Magento/Adobe Commerce
  • How to add the Catalog updates app by Alloy

    Important: To install the Catalog updates app by Alloy, you need to grant Alloy permission to access your Buy with Prime catalog read and write permission when prompted. Note: It can take several minutes for the update to your Buy with Prime catalog to process.

    To add the app:

    Step 1Open the merchant console.

    Step 2From the side menu, click Marketplace.

    Step 3Click Catalog updates from ecommerce provider.

    Step 4Review the information on the app detail page, and then click Add app.

    Step 5Review the information on the app authorization page, and then click Authorize. Note: The authorization and connection process to Alloy can take 1-3 minutes. Keep the authorization window open to proceed to the next step.

    Step 6Follow the prompts to create an Alloy account (if you don’t already have one), enter your email, and then click Proceed.

    Step 7Enter a password and click Create account.

    Step 8Notice that Buy with Prime has been authenticated with your Alloy account. Select your preferred ecommerce provider account, to authenticate and connect your ecommerce provider account to Alloy.

    Step 9Complete any steps required by your ecommerce service provider to authenticate, configure, and connect your Alloy account. Then return to the Alloy window to click Proceed.

    Step 10Select the attributes that you want to sync.

    Step 11After you've successfully activated Alloy, click Finish to return to the marketplace.

    To view your Catalog updates app dashboard:

    Step 1Open the merchant console.

    Step 2From the side menu, click Marketplace.

    Step 3On the marketplace page, select the Catalog updates from ecommerce provider app that you added.

    Step 4On the app detail page, click Go to Alloy.

    Step 5Select your Buy with Prime – ecommerce provider.

    To change your catalog attributes for updating your Buy with Prime catalog:

    The following catalog attributes are available for syncing: product variations, pricing, title, description, image and URL. Select your attributes by completing the following steps:

    Step 1Open the merchant console.

    Step 2From the side menu, click Marketplace.

    Step 3On the marketplace page, select the Catalog updates from ecommerce provider app you added.

    Step 4On the app detail page, click Go to Alloy.

    Step 5If not already logged in, log into Alloy.

    Step 6After the Alloy window opens, select the attributes to sync from your ecommerce provider to Buy with Prime. 

    Step 7Click Proceed to finish selecting your catalog attributes.

    To update your app:

    Step 1Open the merchant console.

    Step 2From the side menu, click Marketplace.

    Step 3On the marketplace page, select the Catalog updates from ecommerce provider app that you added.

    Step 4On the app detail page, click Go to Alloy.

    Step 5Click update app.

    Step 6Select your catalog update attributes.

    Step 7Click Activate to finish updating the app.

  • Catalog updates app by alloy FAQ

    Get answers to common questions about the Catalog update app by Alloy.

    • The Catalog update app for four major ecommerce providers is available through marketplace in the merchant console.

    • Alloy is a Buy with Prime technology partner that created the Catalog updates app and the Order connector app exclusively for Buy with Prime merchants. The Catalog updates app allows you to update product details like URL, title, description, price, and images from your ecommerce catalog to your Buy with Prime catalog. The Order connector app allows you to sync your Buy with Prime order and customer information with your ecommerce site.

    • No, using one or both Alloy apps is optional. However, downloading both Alloy apps can help streamline management of your order information and catalog information across Buy with Prime and your ecommerce site.

    • No. If you already have an Alloy account, you can use that account for both apps. If you don’t, you only have to create an Alloy account once when you install your first Alloy app from the marketplace in merchant console.

    • Buy with Prime merchants and their registered business account users can visit the marketplace and install its apps in the merchant console. Note: Use this app only if you want to keep your Buy with Prime price synced with your ecommerce site price. The app uses the main price attribute on your ecommerce site to update the Buy with Prime price. The app can’t use any custom price fields defined on your ecommerce site. For Shopify merchants, when installing, you can select additional attributes, such as product title, description, image, and URL.

    • The Catalog update app by Alloy is available for merchants with ecommerce sites hosted with Shopify, BigCommerce, WooCommerce, and Magento/Adobe Commerce.

    • To set up your Catalog update app by Alloy, complete the following steps:

      1. Navigate to the Marketplace tab in the merchant console and select the Alloy app version for your ecommerce provider.
      2. Review the app details, and then click Add app to begin setting up the Catalog updates app.
      3. A new window opens where you create an Alloy account, or sign in to an existing Alloy account, and authorize the app to access your ecommerce site.
      4. In the Alloy console, select the product details that you want to update from your ecommerce catalog to your Buy with Prime catalog.
    • The Catalog update app by Alloy gains access to product details in your ecommerce catalog. 

    • No, when you use the Catalog updates app by Alloy, the variations and prices for all of your Buy with Prime products are updated from your ecommerce catalog. The Catalog updates app only updates variations and prices based on the standard variation and price fields from your ecommerce catalog and doesn’t use custom defined variation or price attributes.

    • The app refreshes your Buy with Prime catalog from your ecommerce catalog every hour.

    • No, the app only updates your Buy with Prime catalog from your ecommerce catalog; it doesn’t update Seller Central.  

    • The Catalog update app by Alloy is free to use for Buy with Prime merchants.

    For more information, go to FAQ library.

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