To find the status of your Buy with Prime returns:
- Open the merchant console.
- Choose Orders, then Returns.
- Find the order you want to track, then view the status and return history.
Buy with Prime provides automated returns and refunds that streamline the customer's return experience from the time they submit a return request, to when they get their refund.
Note: You must follow the Prime returns policy for Buy with Prime items and update your existing policies to incorporate the Prime returns policy found at: About Our Returns Policies.
With Buy with Prime returns:
From the Returns tab in the merchant console, you can:
You must follow the Prime returns policy for Buy with Prime items. To access the Prime returns policy, go to: About Our Returns Policies.
Step 1Open the merchant console.
Step 2Choose Orders, then Returns.
Step 3Filter to see only your Open or Resolved returns.
Step 4To manage a return, choose the actions icon. You can see return details, see order details, issue a refund, or see the return instructions and label.
From the returns detail page, you can find details such as return reason, item condition, status, return timeline, and next steps.
Note: The Returns tab only shows orders that already have a return associated with them. To see all of your orders, go to the Orders tab.
Customers can initiate automated returns through their order confirmation email and you’ll see the return in the merchant console.
A customer may instead request a return from you through the Amazon Pay email they also receive automatically when they’ve placed an order. In that case, you won’t see it in the merchant console, and you will receive an email from the customer requesting a return. If the customer contacted you through the Amazon Pay email, instruct them to use the following steps to initiate a return:
Step 1Open the order confirmation email.
Step 2Choose Order details to see the order details page in the online returns center.
Step 3Choose the Return button on the order details page. Note: Customers only see this button after the order has been delivered.
Step 4For multiple-quantity orders, select the quantity being returned. Single-quantity orders are automatically directed to the return details page.
Step 5Enter additional information about the return, for example: return reason, on the return details page.
Step 6Confirm the estimated refund amount and summary of return details to create the return. When the return has been created, you’ll receive a return confirmed email.
Step 7In the return confirmed email, choose Print return label and attach the printed label to the packaged return. Note: You can also access the return label from the order details page.
Step 8Drop the return off at the location of the carrier listed on the return label.
On this page