For Business

Merchant Support

Connect with a Buy with Prime Merchant Support representative instantly to get help in real-time

Chat support

Representatives are available 24/7 so you can get answers to your questions and resolve issues in a timely, efficient manner using a convenient chat feature.

After the live chat is started, you can ask questions and explain your issue in detail, and then attach files to share additional context or examples with the representative.

During the live chat, the chat window remains displayed throughout the merchant console. You can navigate away from the support page without losing your conversation with the Merchant Support representative.

Using chat support

To contact Buy with Prime Merchant Support using chat support, perform the following steps:

  1. Sign in to the merchant console.
  2. On the side menu, choose Get support, and then Contact us.
  3. Select your support topic, and then choose Chat now.
    bwp_merchant_support_live_chat_10.png
  4. Share details about what you need help with, such as the subject, a detailed description, and attachments, and then choose Start chat.
    bwp_merchant_support_live_chat_20.png
  5. If you’re satisfied with the resolution, you can close the window or choose End chat to end the chat session.
    Note: If the Merchant Support representative isn’t able to address your issue during the chat or requires additional time to resolve your case, the representative will end the live chat and communicate updates with you using email.
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