• Chat support

    You can connect with a Buy with Prime Merchant Support representative instantly to get help in real-time. Representatives are available 24/7 so you can get answers to your questions and resolve issues in a timely, efficient manner using a convenient chat feature.

    After the live chat is started, you can ask questions and explain your issue in detail, and then attach files to share additional context or examples with the representative.

    During the live chat, the chat window remains displayed throughout the merchant console. You can navigate away from the support page without losing your conversation with the Merchant Support representative.

  • Using chat support

    To contact Buy with Prime Merchant Support using chat support, perform the following steps:

    Step 1Sign in to the merchant console.

    Step 2On the side menu, choose Get support, and then Contact us.

    Step 3Select your support topic, and then choose Chat now

    Step 4Share details about what you need help with, such as the subject, a detailed description, and attachments, and then choose Start chat.

    Step 6If you’re satisfied with the resolution, you can close the window or choose End chat to end the chat session.

    Note: If the Merchant Support representative isn’t able to address your issue during the chat or requires additional time to resolve your case, the representative will end the live chat and communicate updates with you using email.

  • Chat support FAQ

    Get answers to common questions about Buy with Prime Merchant Support live chat.

    • You can find Merchant Support live chat by following the steps listed in Contact Merchant Support using Merchant Support live chat.

    • Merchant Support live chat only supports English. 

    • Merchant Support live chat doesn’t support multiple team members in a chat session with a Merchant Support representative.

    • Merchant Support live chat is available 24/7 because the Merchant Support team has representatives available 24/7. This means that you can contact Merchant Support representatives any time you need. 

    • No, Merchant Support live chat is built directly into the merchant console.

    • If the Merchant Support representative isn’t able to address your issue during the chat or requires additional time to resolve your case, the representative will end the Merchant Support live chat and communicate updates with you using email. 

    • No, you can’t select specific Merchant Support representatives because they join active Merchant Support live chats as they become available.

    • No, only one Merchant Support live chat session can be active at a time.

    • There’s no additional cost to use Merchant Support live chat. It’s free and available for all Buy with Prime merchants.

    For more information, go to FAQ library.

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