Merchant Support

Chat support

You can connect with a Buy with Prime Merchant Support representative instantly to get help in real-time. Representatives are available 24/7 so you can get answers to your questions and resolve issues in a timely, efficient manner using a convenient chat feature.

After the live chat is started, you can ask questions and explain your issue in detail, and then attach files to share additional context or examples with the representative.

During the live chat, the chat window remains displayed throughout the merchant console. You can navigate away from the support page without losing your conversation with the Merchant Support representative.

Using chat support

To contact Buy with Prime Merchant Support using chat support, perform the following steps:

Step 1Sign in to the merchant console.

Step 2On the side menu, choose Get support, and then Contact us.

Step 3Select your support topic, and then choose Chat now. 

Step 4Share details about what you need help with, such as the subject, a detailed description, and attachments, and then choose Start chat.

Step 6If you’re satisfied with the resolution, you can close the window or choose End chat to end the chat session.

Note: If the Merchant Support representative isn’t able to address your issue during the chat or requires additional time to resolve your case, the representative will end the live chat and communicate updates with you using email.