Using chat support in merchant console
After the live chat is started, you can ask questions and explain your issue in detail, and then attach files to share additional context or examples with the representative.
During the live chat, the chat window remains displayed throughout the merchant console. You can navigate away from the support page without losing your conversation with the Merchant Support representative.
To contact Buy with Prime Merchant Support using chat support, perform the following steps:
- Sign in to the merchant console.
- On the side menu, choose Get support, and then Contact us.
- Select your support topic, and then choose Chat now.
- Share details about what you need help with, such as the subject, a detailed description, and attachments, and then choose Start chat.
- If you’re satisfied with the resolution, you can close the window or choose End chat to end the chat session.
Note: If the Merchant Support representative isn’t able to address your issue during the chat or requires additional time to resolve your case, the representative will end the live chat and communicate updates with you using email.
Using chat support in the Buy with Prime app for Shopify
After the live chat is started, you can ask questions and explain your issue in detail.
During the live chat, the chat window appears only in the Buy with Prime app for Shopify. You must be in the Buy with Prime app for Shopify to chat with the Merchant Support representative.
To contact Buy with Prime Merchant Support using chat support, perform the following steps:
- Sign in to the Buy with Prime app on Shopify.
- At the bottom right of the page, click Get support now.
- In the Support chat pop-up window, type your message, and then choose Send.
Merchant Support FAQ
Get answers to common questions about the Merchant Support live chat.
For other questions, go to FAQ library.