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Post setup options and account management

Maintenance options after setting up MCF and/or Buy with Prime using the Multichannel Fulfillment app for Shopify

You can return to the Multichannel Fulfillment app for Shopify after you’ve completed setup to take the following maintenance actions:

  1. Setup and catalog management
    • Manage product catalog: Update SKU mapping or change service selections. For MCF with Prime merchants, use the per-SKU Prime On/Off toggle to control which products offer Prime shipping. Use the Manage Prime bulk action on the SKU mapping page to update multiple SKUs at once.
      Note: Under Manage Prime, turning Prime off for all SKUs effectively deactivates MCF with Prime for your store. When no SKUs have Prime enabled, the Amazon: Prime members get fast shipping rate is automatically removed from your Shopify checkout.
    • Configure shipping options: Select the default MCF speed and map MCF speeds to shipping rates. For MCF with Prime, the Amazon: Prime members get fast shipping rate is automatically added when one or more SKUs have Prime enabled. This rate appears alongside your other configured shipping rates at checkout. For Buy with Prime, an Amazon Prime shipping rate is automatically added.
    • Manage orders: You can view Buy with Prime orders and MCF orders in your Shopify admin. MCF with Prime orders appear on the Shopify orders page with the Amazon: Prime members get fast shipping method so that you can identify the orders alongside your other orders. Buy with Prime orders appear with the Amazon Prime shipping method, as well as a Buy with Prime tag.
    • Add, edit, or remove countries: View countries where you’re using MCF and Buy with Prime, and connect additional countries.
    • Manage MCF account in Seller Central
    • Manage Buy with Prime in merchant console (Buy with Prime only) — For MCF with Prime merchants, you don’t need to create a Buy with Prime account nor use the Buy with Prime merchant console. All MCF with Prime management occurs in the Multichannel Fulfillment app for Shopify and your Shopify admin.
  2. Orders and fulfillment
  3. Your account
    bwp_and_mcf_app_post_setup_a.png

Analytics

You can review Buy with Prime and MCF analytics in the following locations:

  • For Buy with Prime, go to Analytics.
  • For MCF, analytics are available in your Amazon seller account (Seller Central or Supply Chain Portal).

Uninstall the Multichannel Fulfillment app for Shopify

Important: When you uninstall the app, Amazon deletes information associated with your account to comply with Amazon’s privacy policy. If you uninstall the app and want to immediately reinstall the app, wait at least 15 minutes before reinstalling. If you have any issues, contact Merchant Support using support chat in the app. If you want to switch between Buy with Prime and MCF with Prime, you don’t need to uninstall the app. For more information, go to Move between Buy with Prime and MCF with Prime.

In Shopify admin:

  1. In Shopify admin, go to Settings and then Apps and sales channels.
  2. Locate the Multichannel Fulfillment app. You can open the action menu (…) and then select Uninstall, or you can click the app name, scroll down to the bottom of the next page, and then click Uninstall app.
  3. For information about transferring your existing inventory, go to Uninstall an app that has inventory stored at an app location.

Before uninstalling the Multichannel Fulfillment app for Shopify, you need to select a location to inherit your Buy with Prime inventory. If you don’t want to move your Buy with Prime inventory to your existing location(s), you can create a temporary location and select that location to inherit Buy with Prime inventory.

To uninstall the Multichannel Fulfillment app for Shopify, use the following steps:

  1. Open your Shopify admin.
  2. Create a temporary location to inherit your Buy with Prime inventory.
  3. Go to the Shopify App Store.
  4. Search for Buy with Prime.
  5. Choose Multichannel Fulfillment app for Shopify and then Delete App.
  6. Choose the temporary location to inherit your Buy with Prime inventory. For more information, go to Uninstall an app that has inventory stored at an app location.
  7. Choose Uninstall App.
  8. After you’ve confirmed that your app is uninstalled, delete your temporary location.

Deactivate Buy with Prime checkout

If you were previously using Buy with Prime checkout and moved to the Multichannel Fulfillment app for Shopify, you need to deactivate it to avoid showing two Buy with Prime buttons on your site.

To deactivate the Buy with Prime checkout on your site, use the following steps:

1. Sign in to the Buy with Prime merchant console.
2. Go to Settings.
3. Choose Amazon Services.
4. On the Buy with Prime field, choose Prime Settings.
5. Open the action menu (…) and then choose Deactivate Prime.

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