• Order connector and Catalog updates apps by Alloy

  • Choose the apps that you need for your site:

     

    Alloy apps overview

    Order connector app

    The Order connector app by Alloy syncs Buy with Prime order and customer data with your ecommerce site, so that you can see and manage all your order and customer data in one place. The app is available in marketplace, which is on the left menu in merchant console.

    The following ecommerce providers are supported:

    • Adobe Commerce/ Magento
    • BigCommerce
    • Shopify
    • WooCommerce
     

    Catalog updates app

    The Catalog updates app by Alloy updates product pricing for the following ecommerce service providers (ESPs):

    • Adobe Commerce/ Magento
    • BigCommerce
    • Shopify
    • WooCommerce

     

    For all ESPs except for Adobe Commerce/ Magento, the app updates pricing, title, description, image, and URL from your Shopify catalog to your Buy with Prime catalog to create a consistent shopper experience across listings. This app can help you save time managing your product catalog by updating product variations and pricing for your Buy with Prime and ecommerce catalogs. The Catalog updates app by Alloy is available in marketplace in merchant console.

    Note: For Adobe Commerce/ Magento, the Catalog updates app by Alloy only syncs pricing.

  •  

    How to add an Alloy app to your ecommerce site

     

    To add an Alloy app, follow these steps:

    Step 1Open the merchant console.

    Step 2On the side menu, choose Marketplace.

    Step 3Choose the app that you need:

    • Orders to ecommerce provider.

      Note: For this app, you need to grant Alloy permission to access your Buy with Prime order and customer information when prompted.

    • Catalog updates from ecommerce provider.

      Note: For this app, you need to grant Alloy permission to access your Buy with Prime catalog read and write permissions when prompted.

    Step 4Review the information on the app detail page, then choose Add app.

    Step 5Review the information on the app authorization page, then choose Authorize. 

    Note: The authorization and connection process to Alloy can take 1-3 minutes. Keep the authorization window open to proceed to the next step.

    Step 6If you already have an Alloy account, then skip to the next step. Otherwise, follow the prompts to create an account, enter your email, and then choose Proceed.

    Step 7Enter a password and choose Create account.

    Notice that Buy with Prime has been authenticated with your Alloy account.

    Step 8Select your preferred ecommerce provider account, to authenticate and connect your ecommerce provider account to Alloy.

    Step 9Complete any steps required by your ecommerce provider to authenticate, configure, and connect your Alloy account. Then return to the Alloy window to choose Proceed.

    Step 10Select the attributes that you want to sync.

    Note: For the order connector app by Alloy, go to Setting or changing your order sync preference.

    Step 11After you've successfully activated Alloy, choose Finish to return to the marketplace.

  •  

    To access your Alloy app dashboard:

    Step 1Open the merchant console.

    Step 2On the side menu, choose Marketplace.

    Step 3On the marketplace page, select the app that you added:

     

    • Orders to ecommerce provider
    • Catalog updates from ecommerce provider

     

    Step 4On the app detail page, choose Go to Alloy.

    Step 5Select your Buy with Prime ecommerce or email provider.

  •  

    To update your Alloy app:

    Step 1Open the merchant console.

    Step 2On the side menu, choose Marketplace.

    Step 3On the marketplace page, select the app that you added.

    Step 4On the app detail page, choose Go to Alloy.

    Step 5Choose update app.

    Step 6Select the attributes that you want to sync.

    Step 7To finish updating the app, choose Activate.

    Note: For the Order connector app, go to Setting or changing your order sync preference.

  • Setting or changing your order sync preferences

    You can choose your order sync preference based on the order status.

    • Option 1: When an order is fulfilled by Buy with Prime.

      With this option, orders show as fulfilled in your ecommerce provider dashboard when Buy with Prime order processing and fulfillment is complete. Selecting this option minimizes the risk of double fulfillment, however fulfillment time needs to be considered in business reports and order data analysis.

    • Option 2: When a shopper places a Buy with Prime order.

      With this option, orders first show as unfulfilled in your ecommerce site dashboard. Selecting this option carries the risk of double fulfillment. Depending on the order workflow configuration that you might have set up with a third party logistics provider (3PL), orders could get fulfilled by both a 3PL and Buy with Prime. Adjust your processes to avoid a double fulfillment.

      • Note: When prompted, confirm that you've acknowledged your responsibility to avoid 3PL fulfillment that might cause double fulfillment of Buy with Prime orders.

      Select your preference by completing the following steps:

      Step 1Open the merchant console.

      Step 2On the side menu, choose Marketplace.

      Step 3On the marketplace page, select the Orders to ecommerce provider app that you added.

      Step 4On the app detail page, choose Go to Alloy.

      Step 5If not already logged in, log into Alloy.

      Step 6Select your order sync preference.

      Step 7To finish selecting your ecommerce provider preference, choose Proceed.

  • How to change your catalog attributes with the Catalog updates app by Alloy

    If you installed the Catalog updates app by Alloy, you can change your catalog attributes to update your Buy with Prime catalog.

    Note: To install the Catalog updates app by Alloy, you need to grant Alloy permission to access your Buy with Prime catalog read and write permission when prompted. Note: It can take several minutes for the update to your Buy with Prime catalog to process.

     

    The following catalog attributes are available for syncing:

    • Product variations
    • Pricing
    • Title
    • Description
    • Image
    • URL

     

    Select your attributes by completing the following steps:

    Step 1Open the merchant console.

    Step 2On the side menu, choose Marketplace.

    Step 3On the marketplace page, select the Catalog updates from ecommerce provider app you added.

    Step 4On the app detail page, choose Go to Alloy.

    Step 5If not already logged in, log into Alloy.

    Step 6After the Alloy window opens, select the attributes to sync from your ecommerce provider to Buy with Prime. 

    Step 7Choose Proceed to finish selecting your catalog attributes.

  • Alloy apps general FAQ

    Get answers to general questions about the Alloy apps.

    • The Alloy apps are available through marketplace in the merchant console.

    • Alloy is a Buy with Prime technology partner that offers several apps, such as the Catalog updates app and the Order connector app exclusively for Buy with Prime merchants. The Catalog updates app allows you to update product details like URL, title, description, price, and images from your ecommerce catalog to your Buy with Prime catalog. The Order connector app allows you to sync your Buy with Prime order and customer information with your ecommerce site.

    • No, using one or all of the Alloy apps offered on marketplace is optional. However, downloading more than one of the Alloy apps can help streamline management of your order information and catalog information across Buy with Prime and your ecommerce site.

    • No. If you already have an Alloy account, you can use that account for multiple Alloy apps. If you don’t have an Alloy account, you only have to create one account to install your first Alloy app from the marketplace in merchant console.

  • Order connector app by Alloy FAQ

    Get answers to common questions about the Order connector app by Alloy.

    • The Order connector app for four major ecommerce providers is available through the Marketplace tab in the merchant console.

    • Buy with Prime merchants and their registered business account users can see the marketplace and its apps, including the Order connector app, in the merchant console.

    • The Order connector app by Alloy is available for merchants with ecommerce sites hosted by Shopify, BigCommerce, WooCommerce, and Adobe Commerce/Magento.

    • To set up the Order connector app by Alloy, follow the steps in How to add the order connector app by Alloy.

      You only have to complete this setup one time for order data to start flowing automatically to your site.

    • The Order connector app syncs data based on your ecommerce site provider (ESP).

      The Alloy Order connector app syncs the following order and customer information:

      • Order status:
        • For Shopify, the app syncs orders with the following status: unfulfilled, fulfilled, cancelled, returned, and refunded
        • For other ESPs, such as BigCommerce, WooCommerce, Adobe Commerce/ Magento, the app only syncs orders with fulfilled status
      • Order date
      • Product name
      • Payment status (paid or not paid)
      • Customer name
      • Email
      • Shipping address

      Note: The Alloy app tags Orders with the Buy with Prime order number on the order list and the order detail page.

    • The Order connector app doesn’t sync the following data with your ESP:

      • Payment details which reside in Amazon Pay.
      • Buy with Prime order number.
      • Ship date.
      • Card number.

      If your ecommerce site provider (ESP) is BigCommerce, WooCommerce, or Adobe Commerce/ Magento, the alloy connector app doesn't sync the following order status with your ESP:

      • Unfulfilled
      • Cancelled
      • Returned
      • Refunded

    • The Alloy app creates new orders in your ecommerce site for Buy with Prime and populates those orders with the following data:

      • Order status
      • Order total
      • Order date
      • Product name
      • Payment status
      • Customer name
      • Email
      • Shipping address

      Depending on the settings you choose, orders can be created on your site either when they’re placed or when they’re fulfilled. Synced Buy with Prime orders appear as new orders on your site. If your site uses any 3P apps, ensure that those apps handle synced Buy with Prime orders correctly. For example, if you use a reviews app that sends requests for product reviews following a purchase, or an email app that drops new customers into a welcome campaign, you might need to reconfigure settings in these apps to ensure that Buy with Prime orders are captured.

    • The Order connector app by Alloy is free to use for Buy with Prime merchants.

    • We’re curating a robust number of third-party solutions to help you run your Buy with Prime business. To start, we’re launching the Order connector app by Alloy, which integrates your Buy with Prime order and customer data with your ecommerce provider. In addition to the Alloy connector app for five ecommerce providers, marketplace also has a collection of agency partners that offer ecommerce expertise and solutions to support your business.

    • To avoid double fulfillment, change your order sync preference to When an order is fulfilled by Buy with Prime.

      To update your order sync preference, go to Setting or changing your order sync preference.

      If you still have issues with order syncing interaction with your third party logistics provider (3PL) contact merchant support.

    • You can choose to sync Buy with Prime orders to your site at two states:

      • Sync when orders are placed: Orders initially appear on your site dashboard as unfulfilled.
      • Sync when orders are fulfilled by Amazon: Orders initially appear on your site dashboard as Fulfilled.

      If you choose to sync orders when they're placed, orders might fulfill twice. One time by Amazon and double fulfillment by your thirdparty logistics provider (3PL).

      To avoid this risk, do the following:

      • Communicate with the person who manages your fulfillment processes to ensure that they're aware that Buy with Prime orders flow automatically into your ESP when you turn this integration on.
      • Ensure that your settings, communication and agreements with your 3PL tools filter Buy with Prime orders as needed.

      Note: If you encounter issues with filtering Buy with Prime orders contact merchant support.

    • Occasionally, sync errors appear on Buy with Prime orders that go through the Order connector app by Alloy. These orders appear in the merchant console, under Orders. For instructions on how to find and manually export these orders, go to How to Find Orders from Buy with Prime and Manually Input them to DTCs. To resolve these errors, go to Common Errors & Resolutions. To troubleshoot what's causing the errors, go to Troubleshooting Sync Failure for Merchant.

  • Catalog updates app by Alloy FAQ

    Get answers to common questions about the Catalog update app by Alloy.

    • The Catalog update app for four major ecommerce providers is available through marketplace in the merchant console.

    • Buy with Prime merchants and their registered business account users can visit the marketplace and install its apps in the merchant console. Note: Use this app only if you want to keep your Buy with Prime price synced with your ecommerce site price. The app uses the main price attribute on your ecommerce site to update the Buy with Prime price. The app can’t use any custom price fields defined on your ecommerce site. For Shopify, BigCommerce and WooCommerce merchants, when installing, you can select additional attributes, such as product title, description, image, and URL. Selecting additional attributes is not available for Magento sites.

    • The Catalog update app by Alloy is available for merchants with ecommerce sites hosted with Shopify, BigCommerce, WooCommerce, and Magento/Adobe Commerce.

    • To set up your Catalog update app by Alloy, go to How to add an Alloy app to your ecommerce site.

    • The Catalog update app by Alloy gains access to product details in your ecommerce catalog. 

    • No, when you use the Catalog updates app by Alloy, the variations and prices for all of your Buy with Prime products are updated from your ecommerce catalog. The Catalog updates app only updates variations and prices based on the standard variation and price fields from your ecommerce catalog and doesn’t use custom defined variation or price attributes.

    • The app refreshes your Buy with Prime catalog from your ecommerce catalog every hour.

    • No, the app only updates your Buy with Prime catalog from your ecommerce catalog; it doesn’t update Seller Central.  

    • The Catalog update app by Alloy is free to use for Buy with Prime merchants.

    • When a product shows a strikethrough price, Buy with Prime doesn’t consider the original (pre-strikethrough) price. Alloy catalog syncs the latest price from your site, and then applies discounts set up through Buy with Prime promotions. For example, if you set a strikethrough price and then set up a 20% discount through Buy with Prime, the 20% won’t apply on the base price before strikethrough. There are two options to avoid double discounts using Alloy:

       

      Option 1: Verify that the configured discount is based on your final price. For example, if your base price is $100 and your strikethrough price is $80, and you want your discounted Buy with Prime price to be $60, set the discount percentage for Buy with Prime to 25%.

       

      Option 2: Update the Buy with Prime catalog price to the base price (pre-strikethrough), and then set the discount percentage. For example, if the item is $100 and you want your discounted Buy with Prime price to be $60, set the discount percentage for Buy with Prime to 40%. Note: Turn off Alloy catalog sync during the sale period to avoid automatic syncing of your final site price.

       

      For more information on Buy with Prime promotions, go to Promotions.

    For more information, go to FAQ library.

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