If a Buy with Prime shipment is delayed, your customer will receive an email notification with a link to the customer order detail page where they can see the latest package status. If a new estimated delivery date is available, this detail will also be included in the email. You can view the latest status along with detailed information on the orders page on the merchant console.
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Shipment tracking
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How does shipment tracking work?
When a package has shipped, you and your customers can track its status.
Customers can choose the Track package button in their tracking email to see their shipment status. If their package is delayed in transit, a new estimated delivery date is included if available.
Customers can monitor tracking updates from the order tracking page such as:
- Item status (On the way, Out for Delivery, Delivered, Delivery Attempted, Canceled, Held for pickup, Delayed, Delivery on Hold).
- Progress tracker showing the stage in the delivery process (Shipped, On the way, Out for Delivery, Delivered).
- Pop-up with detailed tracking view. This displays the status of your package with details about your shipment.
From your Order details page you can check the shipping status under Item Status. If the order has shipped, you can choose Track shipment to see detailed tracking information for the order. Customers can view the same details from their order tracking page.
To check a shipment status:
Step 1Open the merchant console.
Step 2Choose Orders.
Step 3Search for the order you want to look up, then select the order ID to view the order details, including tracking information.
If a shipment is delayed, your customer receives an email notification with a link to the Order details page where they can see the latest package status. If a new estimated delivery date is available, this detail is included in the email. You can view the latest status along with detailed information on the orders page on the merchant console.
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Shipment tracking FAQ
Get answers to common questions about tracking packages.For more information, go to FAQtionary.
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