If your order has shipped, the tracking information appears on the order detail page. Note: The shipping label and tracking ID aren't created until an order has shipped. If you don’t see the tracking information appear after the order has shipped, contact merchant support.
Quick start guide: How does shipment tracking work?
When a package has shipped, you and your customers can track its status.
Customers can track their packages by using the tracking ID from their tracking email notification.
From the order tracking page, customers can see:
- Item status (Ordered, Shipped, Out for Delivery, Delivered)
- Progress tracker showing the package’s stage in the delivery process
- Pop-up with detailed tracking view
To check a shipment status:
Step 1Open the merchant console.
Step 2Choose Orders.
Step 3Search for the order you want to look up, then select the order ID to view the order details, including tracking information.