If a Buy with Prime shipment is delayed, your customer will receive an email notification with a link to the customer order detail page where they can see the latest package status. If a new estimated delivery date is available, this detail will also be included in the email. You can view the latest status along with detailed information on the orders page on the merchant console.
Quick start guide: How does shipment tracking work?
When a package has shipped, you and your customers can track its status.
Customers can track their packages by using the tracking ID from their shipment tracking email notification.
From the order tracking page, customers can see:
- Item status (Ordered, Shipped, Out for Delivery, Delivered)
- Progress tracker showing the package’s stage in the delivery process
- Pop-up with detailed tracking view
Customers receive an email notification if their package is delayed with a link that they can use to track their package. If a new estimated delivery date is available, this detail will also be included in the email.
To check a shipment status:
Step 1Open the merchant console.
Step 2Choose Orders.
Step 3Search for the order you want to look up, then select the order ID to view the order details, including tracking information.