For Business

Shipment tracking

Track packages and check their shipment status

After a customer places an order and the package has shipped, you and your customer can track its status. Customers can choose Track package in their tracking email to see their shipment status. If their package is delayed in transit, a new estimated delivery date is included if available.

Customers can monitor updates from the order tracking page, including:

  • Item status (On the way, Out for Delivery, Delivered, Delivery Attempted, Canceled, Held for pickup, Delayed, Delivery on Hold, May be lost).
  • Progress tracker showing the stage in the delivery process (Shipped, On the way, Out for Delivery, Delivered).
  • Pop-up with detailed tracking view. This displays the status of your package with details about your shipment.

From your Order details page you can check the shipping status under Item Status. If the order has shipped, you can choose Track shipment to see detailed tracking information for the order. Customers can view the same details from their order tracking page.

Check a shipment status

  1. Open the merchant console.
  2. Choose Orders.
  3. Search for the order you want to look up, and then select the order ID to view the order details, including tracking information.

If a Buy with Prime shipment is delayed, your customer receives an email notification with a link to the order detail page where they can see the latest package status. If a new estimated delivery date is available, it’s included in the email. You can view the latest status along with detailed information on the Orders page in merchant console. If the package doesn’t arrive by the new estimated delivery date, and it’s identified as potentially lost, your customer is notified on the Progress Tracker page. If the carrier marks the package as lost, your customer is also notified on the Progress Tracker page and an auto-refund is issued.

If a Buy with Prime shipment has a failed delivery attempt, your customer receives an email notification with a link to the order detail page where they can see the latest package status. If the next delivery attempt date is available, it’s included in the email so that your customer can plan to be at home to collect the package. You can view the latest status along with detailed information on the Orders page in merchant console.

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