Customer service FAQ
Get answers to common questions about customer service solutions.
Buy with Prime allows you to access default solutions that let you provide customer service to Buy with Prime customers on your site. Customers can contact you using a Get support button that appears by default on all post order Buy with Prime web pages, including the order details, order tracking, returns, return review, and return confirmation pages. Customers can access these pages from order and return email messages sent to them for their Buy with Prime order. When a customer chooses the Get support button, a guided workflow appears that displays relevant content based on their order status. If the customer needs more assistance, they can choose Send message to send you a message using the contact us form. By default, your customer service address is the email address of the Owner role of the business account, or you can set up an alternate email address on the customer service page in the merchant console. When a customer submits the contact us form, they receive a confirmation email and can communicate with you directly by replying to that email. Your customer service email address is visible in the “to” field in the reply email.
Your default customer service email address is the Owner’s email address used to set up your business account. When a customer submits the contact us form, they receive a confirmation email and can communicate with you directly by replying to that email. Your customer service email address is visible in the “to” field in the reply email. Note: Setting an alternate email address applies only to messages sent from customers. All other notifications from Buy with Prime are sent to the email address for the Owner role of the business account.
Step 1Open the merchant console.
Step 2Choose Settings, then Customer service.
Step 3On the Customer service page, choose Edit email.
Step 4Enter the new email address, and then choose Save. Note: An email is sent to the Owner’s email address confirming this change.
Step 5Confirm the changes.
Get answers to common questions about customer service solutions.
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