Multichannel Fulfillment app for Shopify

The Multichannel Fulfillment app for Shopify lets you integrate MCF and Buy with Prime into your Shopify site to offer shoppers an experience that millions of Prime members love, while streamlining fulfillment and saving on fulfillment costs for multi-unit orders. Using one app, you can set up and manage your product catalog, orders, and returns for both ecommerce services all within your Shopify admin—no installation coding required. Shopify merchants with inventory in Amazon fulfillment centers can get started with the Multichannel Fulfillment app for Shopify right away.

MCF with Prime is a Prime delivery option for MCF SKUs. When you select MCF for a SKU, Prime is enabled by default, allowing verified Amazon Prime members to receive fast, free Prime shipping on those products. MCF with Prime is available for US-based merchants and shoppers only. During the introductory period, there is no additional cost in addition to standard MCF fulfillment fees for your first 12 months. MCF with Prime is not a separate service; it’s a Prime toggle on top of MCF. On the SKU mapping page, you still choose between MCF and No service. When MCF is selected, Prime defaults to ON.

Note: Prime is enabled by default when you select MCF. You can turn off Prime in the bulk actions menu under Manage Prime.

You can set up and install the Multichannel Fulfillment app for Shopify to take advantage of the following benefits:

• Manage your full Shopify business in one place: The app syncs Buy with Prime and MCF with your Shopify site so that you can manage your product catalog, orders, and returns all within Shopify admin.
• Activate cart building to help boost sales: The integrated cart lets shoppers add Prime eligible products and any others to your Shopify site’s existing cart and check out in one transaction.
• Streamline fulfillment with back-end efficiencies: The app improves SKU mapping and inventory management, helping reduce manual efforts and avoid duplicate fulfillment.
• Leverage both solutions with discounted pricing: Activate more SKUs with Buy with Prime and MCF to save on fulfillment costs when shoppers add Prime and MCF-fulfilled items to their cart.

For more information, go to Multichannel Fulfillment app for Shopify

No, you aren’t required to use both solutions. However, if you want to take advantage of the fulfillment cost savings on multi-unit orders, you need to have SKUs activated for MCF and Buy with Prime on your site. A tiered discount on fulfillment fees applies to multi-unit orders that include both Prime eligible products and other products from your site fulfilled by MCF. Learn more

There is no cost to use the app. However, Buy with Prime and MCF have their own associated fees. See the pricing pages for Buy with Prime and MCF. Keep in mind that if you use both solutions on your ecommerce site, you can take advantage of fulfillment cost savings on multi-unit orders. A tiered discount on fulfillment fees applies to multi-unit orders that include both Prime eligible products and other products from your site fulfilled by MCF. Learn more

MCF with Prime has no additional cost over MCF Standard fulfillment fees during the introductory 12-month period.

Yes, you can switch from using Buy with Prime checkout to using the Multichannel Fulfillment app for Shopify. To learn more, go to Migrate to the Multichannel Fulfillment app for Shopify.

To install the Multichannel Fulfillment app for Shopify, go to Install the Multichannel Fulfillment app for Shopify.

Adding Amazon Pay as a Wallet in Shopify Payments is a requirement only for Buy with Prime. Amazon Pay helps to verify a shopper’s Prime status, and offers shoppers a fast, familiar way to checkout using shipping and payment information from their Amazon account. Adding Amazon Pay as a Wallet is a part of setting up Buy with Prime when you onboard using the Multichannel Fulfillment app for Shopify. To learn more, go to Maintain Amazon payments for Multichannel Fulfillment app for Shopify.

Amazon Pay doesn’t process payments for Buy with Prime orders for merchants using the Multichannel Fulfillment app for Shopify, and Amazon Pay payment processing fees don’t apply. Payment services fees by Shopify may apply. You can check your processing fees in your Shopify admin under Settings/Payment.

Note: This step is not necessary for an MCF only integration.

Shopify Payments is a requirement to use the Multichannel Fulfillment app for Shopify. Go to Setting up Shopify Payments.

Note: This step is not necessary for an MCF only integration.

When you deactivate Amazon Pay as a Wallet you also deactivate apps supported by Amazon Pay, including Buy with Prime. Buy with Prime is also automatically deactivated. For help, contact Merchant Support.

Note: This step is not necessary for an MCF only integration.

Your orders are synced automatically when you install the Multichannel Fulfillment app for Shopify. For information about viewing orders on Shopify admin, Buy with Prime merchant console, or Seller Central, go to Manage orders - Shopify.

No, you’re not required to switch to the app. However, using the app provides a more efficient way to manage your ecommerce business across Buy with Prime and your Shopify store. The Multichannel Fulfillment app for Shopify provides you with the following benefits:

• One app, two powerful ecommerce tools: Use one app to integrate both Buy with Prime and Amazon Multichannel Fulfillment seamlessly into your existing Shopify site and manage both services directly in Shopify admin.
• Manage your full Shopify business in one place: The app syncs Buy with Prime and MCF with your Shopify site so that you can manage your product catalog, orders, and returns all within your Shopify admin.
• Activate cart building to help boost sales: The integrated cart lets shoppers add Prime eligible products and any others to your Shopify site’s existing cart and check out in one transaction.
• Streamline fulfillment with back-end efficiencies: The app improves SKU mapping and inventory management, helping reduce manual efforts and avoid duplicate fulfillment.

Yes, the app is built to integrate with Shopify, including Shopify Payments to process payments for Buy with Prime orders. However, you still need to use your Amazon Pay account, so that Amazon can verify a shopper’s Prime member status and shoppers can use the shipping and payment information stored in their Amazon account.

Note: Processing payments through Shopify isn’t necessary for an MCF only integration.

Yes, MCF is a stand-alone fulfillment service that empowers ecommerce merchants to use Amazon fulfillment services for multiple channels, such as brand websites, ecommerce marketplaces, and social media stores. MCF also offers different delivery speeds, allowing merchants to choose the one that’s right for their business. Buy with Prime empowers merchants to grow their ecommerce businesses by offering Prime shopping benefits on their online stores, including fast, free delivery, a seamless checkout, and easy returns. You can add Buy with Prime to eligible products on your Shopify store using the Multichannel Fulfillment app for Shopify. You can use MCF to fulfill all other orders on your Shopify store, as well as orders from other ecommerce channels.

To deactivate the app, go to Post setup options and account management. For help with the app, you can contact Merchant Support.

The Multichannel Fulfillment app for Shopify allows you to activate cart building to help boost sales. The integrated cart lets shoppers add Prime eligible products to your Shopify site’s existing cart and check out in one transaction.

The Multichannel Fulfillment app for Shopify doesn’t support Subscribe & Save. The Buy with Prime button should only appear on One-Time-Purchase options on your product details page. However, if the Buy with Prime button mistakenly appears on a Subscribe and Save option, go to Troubleshoot Subscribe and Save to fix it.

In the Multichannel Fulfillment app for Shopify, go to either the Managing Buy with Prime or Managing Multichannel Fulfillment home page. Below the menu page, click Disconnect to unlink your Amazon account. You’re then redirected to the Grow your site with services from Amazon page. If you need to re-link your Amazon account, click Connect account, and then sign in with your Amazon account credentials.

Prime with Shop Pay allows Prime members to use Buy with Prime directly on participating merchant sites while checking out with Shop Pay. To obtain Prime shipping benefits with Shop Pay, customers complete a one-time setup to link their Amazon and Shop accounts, either through the Shop App or on Amazon.com. After this step is complete, shoppers with an active Prime membership receive Prime shipping benefits when they use Shop Pay to checkout from participating Buy with Prime merchant sites.

Prime with Shop Pay is available to merchants who use the Multichannel Fulfillment app for Shopify, offer Shop Pay as an accelerated checkout option, and have split shipping activated in their Shopify Settings.

No further action is required if you already use the Multichannel Fulfillment app for Shopify, offer Shop Pay as an accelerated checkout option, and have split shipping activated on Shopify. When a Prime member with linked Amazon and Shop accounts checks out using Shop Pay from your website, Prime automatically appears as a shipping method on eligible products.

No. You can’t opt out of Prime with Shop Pay if you use the Multichannel Fulfillment app for Shopify, offer Shop Pay as an accelerated checkout option, and have split shipping activated in your Shopify admin. Please contact Merchant Support if you have additional questions.

Yes, shoppers can purchase both Prime and other products in a single transaction using Shop Pay.

1. Sign into your Seller Central account.
2. On the side menu, choose Orders , Order Report, and then All Orders.
3. For the Type of report, choose Order Date.
4. Select the Event Date range.
5. Click Request to generate the report, and then open the CSV.
6. To locate your MCF orders, search for the Shopify Order #<order number> in the merchant-order-id column.

Yes. You can use features like Reviews from Amazon for Shopify and various third-party apps that the Multichannel Fulfillment app for Shopify supports. Note: Some third-party apps require configuration changes to work with the Multichannel Fulfillment app for Shopify and there are others that offer limited functionality. For more information, go to Reviews from Amazon for Shopify and Third-party apps.

A “no listing” error means that your listing cannot be viewed on Amazon. The listing must be fixed to make your product available for purchase. For more information, go to Fix a “no listing” error.

You can send your inventory to Amazon by creating a shipping plan, packing your products, and sending them to the fulfillment centers that Amazon designates, using the carrier of your choice. Inventory that is sent to a fulfillment center is usually scanned and made available for sale within three business days of delivery. For more information, see Ship products to Amazon.

For more information about inventory management, go to Manage FBA inventory.
For more information about sending inventory to Amazon, go to Create shipments with Send to Amazon.

Buy with Prime analytics provides an overview of your Buy with Prime business performance. Depending on the reporting date range, the charts show historical hourly, daily, or monthly values of your metrics. Buy with Prime analytics also includes reports that organize your customer data and product-level metrics so you can analyze your business from different perspectives. For more information, go to Analytics. You can also view customers within your Shopify admin to see their purchase history.

The Multichannel Fulfillment app for Shopify activates cart building to help boost sales. The integrated cart lets shoppers add Prime eligible products and any others to their cart on your Shopify site and check out in one transaction. Buy with Prime and MCF have their own associated fees. See the pricing pages for Buy with Prime and MCF. Keep in mind that if you use both solutions on your ecommerce site, you can take advantage of fulfillment cost savings on multi-unit orders. A tiered discount on fulfillment fees applies to multi-unit orders that include both Prime eligible products and other products from your site fulfilled by MCF. Learn more

To submit your shopper’s privacy request, go to the Shopify admin console and follow the Shopify guidelines. The Buy with Prime team receives and processes these requests automatically.

Note: Privacy requests submitted via Shopify are only processed for your Buy with Prime business account related to your Shopify site. If you have other business accounts with Buy with Prime, then please submit the shopper’s privacy request through our merchant support and indicate the business account that the request is for.

To submit a privacy request for yourself or a staff member, go to merchant support to file a ticket.

Note: Submit a separate privacy request for each of your business accounts.
For more information, go to FAQ library.

To learn more about pricing to offer Buy with Prime, go to Pricing.

Seller Central is the portal for navigating your Amazon seller account and selling on Amazon.com. It provides helpful tools and resources for managing sales from one convenient dashboard. Your Seller Central account links Buy with Prime to Amazon’s fulfillment network to provide shoppers on your site with the Prime delivery experience. To set up your Seller Central account, go to Professional Seller Central account.

No. Buy with Prime gives you the freedom to choose how and where to sell your products. You don’t need to sell your products on Amazon.com to offer Buy with Prime. To prevent your products from being displayed on Amazon.com, you can set the start selling date far into the future when you create the product listing in Seller Central. This avoids showing the product for sale on Amazon.com, but allows you to set up the product with Amazon’s fulfillment services for Buy with Prime orders. To learn more, go to Professional Seller Central or Multi-Channel Fulfillment account.

Amazon’s fulfillment services (which includes Multi-Channel Fulfillment) leverages the world’s largest fulfillment network with more than 200 fulfillment centers globally. Amazon’s fulfillment services provide a fast, low-cost, and reliable solution for fulfilling orders. You can ship your inventory to Amazon fulfillment centers for storage, and then Amazon handles the picking, packing, and shipping of your products to your customers. For more information, go to Multi-Channel Fulfillment.

Amazon Pay is an online payments service and a checkout experience recognized by hundreds of millions of Amazon shoppers. Amazon Pay provides shoppers a secure and fast way to check out from your site using the shipping and payment information stored in their Amazon account.

The use of Amazon Pay is based on your ecommerce service provider (ESP):
For Shopify stores, go to Activate Amazon Pay.
For other ESPs, go to Amazon Pay.

Customers who purchase a product using Buy with Prime are covered under the Amazon Pay A-to-z Guarantee. To learn more, go to Amazon Pay A-to-z Guarantee.

The Acceptable Use Policy lists items and activities that might be prohibited when you offer Buy with Prime. You must also follow the policies for Amazon Pay and Fulfillment by Amazon (FBA), including Amazon Multi-Channel Fulfillment in order to use those services. To learn more, go to Amazon Pay Acceptable Use Policy and FBA product restrictions.

You can offer Buy with Prime for selected products by selecting each individually.

Buy with Prime is currently only available to merchants with a United States-based entity and for orders with shipping addresses in the contiguous United States, Alaska, Hawaii, and Puerto Rico.

Wallets such as Amazon Pay, store a shopper’s shipping address, credit or debit card credentials, and securely passes this information to the payment processor when shoppers check out. This can speed the checkout process because it pre-fills shoppers’ information when checking out so that the shopper doesn’t need to enter the information manually.
To accept payments you need to activate Amazon Pay, and add Amazon Pay as a wallet in Shopify Payments in the Shopify admin.

Buy with Prime provides fully automated returns and refunds that streamline the customer’s return experience from the time they submit a return request, to when they get a refund. To learn more, go to Returns.

Buy with Prime automates your customers’ refund experience when they submit a return within the free return window. To learn more: for widget integrations, go to Refunds; for Multichannel Fulfillment app for Shopify integrations, go to Process refunds.

There are no return fees for Buy with Prime orders.

No. You provide customer support for your customers directly, including support related to Buy with Prime orders.

The Prime membership prompt allows shoppers to sign up for or resume their Prime membership directly on your site so that they can use Buy with Prime to check out. The prompt displays when a shopper without an active Prime membership chooses Buy with Prime checkout on your site.

Only shoppers who choose to check out with Buy with Prime and don’t have an active Amazon Prime membership see the Prime membership prompt.

After a shopper is signed in to their Amazon account during checkout, they’re offered the option to sign up for Prime or resume a paused Prime membership. After selecting a membership option and entering the required information, the shopper’s Prime membership is instantly activated, and they’re redirected to their Buy with Prime checkout.

If a shopper’s Prime membership was put on hold due to billing issues, they must update their payment method to resume their Prime membership benefits and check out using Buy with Prime. They’re prompted to update their payment method to resume a Prime membership after signing in to their Amazon account during Buy with Prime checkout. If a shopper doesn’t want to update their payment method, they can choose No thanks and are directed back to the product detail page. They can purchase the product through your site’s checkout instead.

If a shopper chooses not to sign up for or resume a Prime membership, they’re directed back to the product detail page and can choose to purchase the product through your site’s checkout.

You can deactivate the feature with the following steps:
1. Sign in to the merchant console, and then go to the Amazon services tab.
2. Locate the Prime membership prompt.
3. Choose Actions, and then choose the Deactivate Prime membership. Its status changes to Inactive.

The Prime membership prompt status appears in the merchant console. If the status shows as Inactive, you can reactivate it by choosing Actions, and then Activate Prime membership. The status changes to Active. If the status shows as Unavailable, you can’t activate the Prime membership prompt.

If the status of the Prime membership prompt is Unavailable, contact merchant support.

If your shoppers contact you with questions about Prime membership plans and benefits, or if they have trouble signing up for a Prime membership during checkout using Buy with Prime, have them contact Amazon customer service.

Yes, on the new Buy with Prime dashboard in Seller Central, you’ll have the option to link to the merchant console to access the same functions without requiring a separate user ID.

Yes, any changes to your Amazon credentials including name, email, and password automatically update your Buy with Prime credentials.

We don’t recommend you to sign up for Buy with Prime with a non-US Seller Central account. Buy with Prime is currently only available to merchants with a US-based entity and for orders with shipping addresses in the US. You cannot link Buy with Prime with your US-based inventory from a non-US Seller Central account.

After signing up with your Seller Central account and linking it to Buy with Prime, your existing business information is copied to your Buy with Prime account. This includes legal business name, registered business address, business type, and business phone number. You can manually edit this information, but any changes you make need to be made in both your Seller Central and Buy with Prime accounts.

If you are the Buy with Prime account owner, we recommend updating to the Seller Central or Multi-Channel Fulfillment credentials that you use to access your inventory. If you do not have Seller Central or Multi-Channel Fulfillment account, but have an existing Amazon customer account for work, use that. Otherwise, create a new user account with your work email and a password.

The options that show up at checkout are those that you have configured in your Shopify shipping and delivery settings page. Create a shipping profile for MCF in the Shopify shipping settings and then set the rates you want your customers to see. If these rates are mapped in the Multichannel Fulfillment app for Shopify, MCF fulfills the orders with the corresponding Amazon ship speeds.

Yes, the Multichannel Fulfillment app for Shopify supports unbranded packaging. Amazon Multichannel Fulfillment (MCF) uses a variety of carriers, including Amazon Logistics (AMZL). MCF chooses the optimal carrier. You can choose to block US orders from being shipped by AMZL for an additional surcharge. For more information, go to Using MCF without Amazon Logistics.

The Multichannel Fulfillment app for Shopify doesn’t calculate shipping rates. You can configure shipping rates on the app and can also copy existing shipping rates from your other shipping origins. To learn more, go to Configure shipping options.

The fulfillment fees report is only available in Seller Central for all MCF orders. A report can be extracted by signing in to Seller Central. Click Reports, then select Payments, and then select All statements. Enter a date range for your report and download the file. Next, open the file by using Excel. Column O shows the FBA/MCF fees charged for the order.

Yes, the Multichannel Fulfillment app for Shopify can support partial fulfillment of orders based on the product’s assigned inventory location. MCF can ship any products that are assigned to the Amazon Fulfillment location within the order.

No, the Multichannel Fulfillment app for Shopify displays and fulfills orders with only inventory that’s currently available in Amazon Fulfillment centers. Inbound inventory isn’t taken into consideration.

There are no additional costs for using MCF fast badges on Shopify or any ecommerce platform that supports MCF.

You can disconnect your account from the Add, edit, or remove countries page in the app. After you disconnect, you can re-connect from the Add, edit, or remove countries page.

You can manage Prime for each SKU from the product catalog page in the app. Each SKU with MCF selected as the fulfillment service has a Prime On/Off toggle in the SKU table. To turn off Prime for multiple SKUs at once, select the SKUs that you want to modify, and then use the Manage Prime bulk action from the actions menu to turn off Prime. You can also use the CSV update option to toggle Prime on and off for specific SKUs.

No. MCF with Prime is a feature of MCF and doesn’t require a Buy with Prime account or access to the Buy with Prime console. It is available directly within the Multichannel Fulfillment app for Shopify as a Prime toggle on top of MCF.