Author: 21 Mar 2023minutes read
Ecommerce business owners face a variety of obstacles and have to solve innumerable problems every day. Walking that path can be isolating, and you might not always know where to turn with questions. That's why Buy with Prime is here to give you the support that you need.
The right kind of support can make or break a small business. As a business owner, your first priority is delighting your customers. Time spent troubleshooting technical difficulties and operational logistics is time spent away from that priority.
“Our north star is helping the ecommerce business owner find a resolution to their problem at the first stop,” says Fernanda Cunha, a Senior Program Manager for the merchant support team at Buy with Prime. “We don’t want them to have to look for answers in different places or be transferred multiple times.”
With Buy with Prime merchant support, you can always expect timely and responsive care to any roadblocks that you encounter. Your success is our success, and the Buy with Prime support team is there to help you grow.
Whether you're hoping to find self-service options through the knowledge center or talk to a human on the phone or chat, the first step is signing in to the merchant console and clicking “Get support” from the bottom of the side menu. From there, you can see all of your open cases, as well as links to help content in the knowledge center that answers common questions. If you can’t find your answers in the knowledge center, you can click “Contact us” in the top right corner of the page.
After you’ve clicked “Contact us”, you’ll have the option to select a topic that relates to your issue. Select your topic from the drop-down menu, and you’ll be able to communicate with the merchant support team by direct message or phone.
Our merchant support team is made up of listeners and experts in their craft. They’re continuously learning about the merchant experience so that they can better serve you. With a click or a call, our merchant support team can help you with virtually any Buy with Prime-related question. According to Marcela Cabalceta, a Merchant Support Manager at Buy with Prime, the support team often fields questions about payments, fulfillment logistics, and Buy with Prime button troubleshooting.
“I handle the global team that provides frontline support to merchants. I ensure that we’re answering cases from merchants in the time that we commit to and that we understand everything that is happening with our merchants,” says Cabalceta.
Our support team’s mission is to help you get the most out of Buy with Prime and empower you to use it to drive sales and build relationships with your customers. With team members available 24 hours a day, merchants can expect the highest level of support from the moment they contact the support team. Surfacing issues in the merchant console allows the support team to be proactive in helping resolve problems as they arise.
Some specifics about what makes Buy with Prime merchant support unique include:
The Buy with Prime merchant support team is here to help as you bring Buy with Prime on your ecommerce journey. No matter what roadblock you might face, a member of the support team is a phone call or email away.
Learn more about what Buy with Prime can do for your ecommerce store. You can also visit our knowledge center to see all the articles to help you be successful using Buy with Prime.