Team management

The team page lets you quickly add and remove users within your business account and assign them roles, such as customer service representative, without the need to contact merchant support.

Users with an Owner or Admin role have access to the team page in the merchant console and can add or remove users.

You’ll receive a message within the merchant console confirming that the selected user has been added or removed.

1. From the side menu, choose Settings, and then Team.
2. If you’re in an Owner or Admin role, you can see the existing user list.

To change a team member’s assigned role, remove the user and then add them again to the business.

No. If you already added users to your business with the help of merchant support, you don’t need to add them again because they’re on the existing user list on the team page. If you want to add additional users in the future, you can now quickly add them yourself without contacting merchant support.

As the Owner, you can submit requests to the following roles for users associated with your business:
● Admin: This role has the same access as the Owner role, with unrestricted access to all pages and tools in the merchant console.
● Staff: This role has access to all pages of the merchant console except for the Prime and Settings pages that include financial information, billing details, and other Amazon account credentials such as Seller Central and Amazon Pay. Additionally, access to the catalog page is restricted to viewing and editing product details.
● Customer service representative: This role has access to pages and tools that are specific to supporting the merchant’s shoppers. For example, they can manage and edit orders and shipments, and process refunds.
● Developer: This role has access to the Buy with Prime button page that allows developers to create Buy with Prime buttons on their sites.

Permissions are pre-configured and assigned by roles. If you need a user to perform specific actions, you can assign the appropriate role to that user.

There’s no limit to the number of users that you can assign to any role, with the exception of Owner.

You can assign only one Owner to a business.

As an Owner, you can add new users to your business, assign them roles, change the role of an existing user, and remove an existing user.

No, you don’t need to take any action for your current team members. They retain their current role(s) and permissions and their team member status displays “Active” in the team management interface on the merchant console.

The status column shows the status of each current and invited team member. If a team member hasn’t accepted the invitation and set up their user account, the status displays “Pending acceptance” and you can send a reminder email directly through the merchant console. If the invitation has expired, the status displays “Invite expired” and you can send another email invitation directly through the merchant console.