The team page lets you quickly add and remove users within your business account and assign them roles, such as customer service representative, without the need to contact merchant support.
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Team management
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What is team management?
Team management allows you to add, update, and remove users within your business account without the need to contact merchant support. Only the Owner and Admin roles can add or remove users from the team page in the merchant console.
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How do I add or remove users?
Owners and Admins can manage users within the business account on the team page. The following roles can be assigned to users associated with your business account:
- Admin: This role has the same access as the Owner role, with unrestricted access to all pages and tools in the merchant console.
- Staff: This role has access to all pages of the merchant console except for the Prime and Settings pages that include financial information, billing details, and other Amazon account credentials such as Seller Central and Amazon Pay. Additionally, this role’s access to Catalog page is restricted to viewing and editing product details.
- Customer service representative: This role has access to pages and tools that are specific to supporting the merchant's shoppers. For example, they can manage and edit orders and shipments, and process refunds.
- Developer: This role has access to the Buy with Prime button page that allows developers to create Buy with Prime buttons on their sites.
To add a user:
Step 1Open the merchant console.
Step 2From the side menu choose Settings, and then Team.
Step 3Choose Add user, and then follow the prompts to enter the following information:
a. Email
b. Role: Admin, Staff, Customer service representative, or Developer
c. Appropriate permissions for each roleStep 4Choose Add user. A confirmation appears to confirm your action.
To remove a user:
Step 1Open the merchant console.
Step 2From the side menu choose Settings, and then Team.
Step 3Identify the active user, choose the Action icon next to the user, and then choose Remove user.
Step 4Follow the prompt to confirm the removal. A confirmation appears to confirm your action.
Team management FAQ
Get answers to common questions about team management.