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  • Inventory visibility

  • Learn more about inventory visibility

    Monitor your Buy with Prime product inventory in one place with stock now displayed—down to the variation level—in your product catalog. You no longer have to cross-reference Seller Central and merchant console to see quantities of Buy with Prime products. The inventory visibility feature updates your Buy with Prime catalog automatically. You’re notified if there’s an issue updating your inventory or when your Buy with Prime products are out of stock.

    Shoppers and customers can also see real-time inventory levels of their favorite products before checking out using Buy with Prime. When a shopper clicks the Buy with Prime button on eligible pages to checkout, they can select the quantity on the order preview page. Then if the desired quantity is more or less than what is available, the quantity will change to the amount available, and they can proceed to checkout.

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    Check product inventory in Seller Central

    Step 1Open Seller Central.

    Step 2Choose inventory.

    Step 3Choose Manage all inventory.

    Step 4Search your product by SKU, then press Enter.

    Step 5The status of your product should be Active. Products with no inventory have an Inactive status. Check for any notes related to other reasons for Inactive status.

    Step 6Check the Available column for inventory count. It should be more than zero to offer Buy with Prime.

    Learn more about how to manage your Amazon inventory.

  • Manage inventory

    This section provides detailed information on how to use the inventory visibility feature. 

    Access inventory status:

    Step 1Open the merchant console. 

    Step 2Choose Products. After the product list page populates, the Stock column appears, with one of the following statuses:

    • The available amount of the product.
    • See details
    • Out of stock (Restock)*
    • Missing SKU (Add Amazon SKU)*
    • Incorrect SKU (Edit Amazon SKU)*
    • Internal error (Check back later)*


    Note:     The statuses marked with (*) prompt you to take an action to resolve the error. “See details” refers to products with variations.

    Edit inventory

    Option 1

    Step 1Open the merchant console. 

    Step 2Choose Products.

    Step 3In the Stock column, choose See Details to see the total available quantity and details of errors with their variant SKUs. Then, choose Variations and you're directed to the Variations tab to make your edits. After you've made your edits click Save.

    Or

    In the Stock column, click the error status. You'll be directed to the Fulfillment and Inventory section on the product detail page to make your edits. After you've made your edits click Save. See the Inventory visibility FAQ section for instructions on each of the error statuses.

    Option 2

    Step 1Open the merchant console. 

    Step 2Choose Products.

    Step 3Select a specific product title. You'll be directed to the product detail page.

    Step 4Scroll to the Fulfillment and Inventory section on the product detail page to make your edits. After you've made your edits click Save. See the Inventory visibility FAQ section for instructions on each of the error statuses.

  • Inventory visibility FAQ

    Get answers to common questions about the inventory visibility feature in Buy with Prime.

    • Stock refers to the quantity of units in Amazon’s fulfillment centers, units in transit, and units being transferred between warehouses that are available to ship to customers. Quantities are automatically updated regularly in the merchant console to reflect those in Seller Central.

    • Products that are out of stock are indicated with an alert icon and out-of-stock status in the Stock column on the Products page in the merchant console. You also receive a notification at the email address you saved in merchant console when any of your Buy with Prime products run out of stock.

    • Stock is updated automatically to reflect the actual number available in Amazon fulfilment centers. You can’t update stock manually.

    • You can use the Send to Amazon shipment creation workflow in Seller Central to send your products to Amazon fulfillment centers. Learn more about shipping products to Amazon in the related help article.

    • Quantities in merchant console are automatically updated to reflect those in Seller Central, so you might see different quantities in your Buy with Prime catalog until the next system update in the merchant console.

    • You can sign in to Seller Central to set low stock alerts for each SKU on your Seller Central inventory page. Learn more about setting replenishment alerts in the related help article.

    • If there’s an issue updating the inventory in your Buy with Prime catalog, you receive an email notification at the email address you saved in merchant console.

    • “Missing SKU” means that there’s no entry in the "Amazon SKU" field in the product details in the merchant console. Use the following instructions to resolve the error:

      • In the merchant console, select the Products tab and select the product that you want to edit to open the editing page.
      • For stand-alone products:
      1. Scroll down to Product identifiers.
      2. Enter the correct SKU in the Amazon SKU field and ensure that the Amazon SKU matches the existing Amazon-fulfilled SKU in Seller Central.
      3. Click Save.
      • For products with variations:
      1. Select the Variations tab.
      2. Select the pencil icon to open the editing page.
      3. Enter the correct SKU in the Amazon SKU field and ensure that the Amazon SKU matches the existing Amazon-fulfilled SKU in Seller Central.
      4. Click Save.

      Note: Buy with Prime doesn't support merchant-fulfilled products or virtual product bundles.

    • “Incorrect SKU” means that the Amazon SKU saved in your Buy with Prime catalog doesn’t match any Amazon-fulfilled SKUs in your Seller Central product catalog. Use the following instructions to resolve the error: 

      • In the merchant console, select the Products tab and select the product that you want to edit to open the editing page.
      • For stand-alone products:
      1. Scroll down to Product identifiers.
      2. Enter the correct SKU in the Amazon SKU field and ensure that the Amazon SKU matches the existing Amazon-fulfilled SKU in Seller Central.
      3. Click Save.
      • For products with variations:
      1. Select the Variations tab.
      2. Select the pencil icon to open the editing page.
      3. Enter the correct SKU in the Amazon SKU field and ensure that the Amazon SKU matches the existing Amazon-fulfilled SKU in Seller Central.
      4. Click Save.

      Note: Buy with Prime doesn't support merchant-fulfilled products or virtual product bundles.

    • “Internal error” means that we aren’t able to update stock in merchant console due to a technical issue. You don’t need to take any action. This issue will be resolved automatically.

    • We encourage shoppers and customers to check back regularly to see when brands offering Buy with Prime have replenished their out-of-stock products. We don’t send email notifications regarding inventory availability.

    • When customers are on the order preview page and select the quantity of that product they want to purchase in the Delivery section, if the selected quantity is more than your available inventory, an alert message will appear with the quantity that’s available. The selected quantity will be overwritten with the available quantity, and then they can proceed to checkout.

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