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  • Learn more about email notifications

    Email notifications help you easily communicate with your customers. These email notifications simplify communication for processing changes to customer orders and responding to their inquiries. You as the Owner also receive an email for all notifications/requests made on your business account.

  • Customize your order confirmation emails

    To use outbound communication, you must have a registered Amazon Omni account. By default, the Amazon Omni ordering system will automatically send you an email when a customer places an order. Customers will also automatically receive an email when an order is placed.

    To customize text for an order confirmation email: 

    Step 1Open Amazon Omni console.

    Step 2Select Settings.

    Step 3Select Shopper Emails.

    Step 4Select Custom Receipt.

    Step 5Enter your custom text, then select Save.

    Step 6Select Send Test to send a test email to yourself and review.

    Step 7After you review, select Publish to publish your custom receipt.

  • Email notifications FAQ

    Get answers to common questions about email notifications.
      • Order confirmation
      • Return confirmation
      • Order tracking (rejected, on-hold, on the way, out for delivery, delivery attempt, undeliverable, delivered, available for pick up)
      • Refund denied
      • Refunded
      • Order unfulfillable
      • Order management (custom note for your customer)
      • User account verification
      • New device login
      • User account compromised
      • Password changed
      • Business account created
      • Forgot password
      • Seller Central account status
      • New order placed
      • Refund failed
      • Buy with Prime welcome email
      • Import from Amazon update
      • Order unfulfillable
    • This feature isn't supported.

    • The ability to opt out of the default emails isn't supported.

    For more information, go to FAQtionary.

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