• Learn more about checkout

    Shoppers use checkout to purchase items after clicking the Buy with Prime button on the product detail pages of your ecommerce site. After completing a purchase, customers will be directed to a thank you page with confirmation of their order and will also receive an email confirming their order.

    Note: The product description page URL can't exceed 2000 characters.

  • Checkout FAQ

    Get answers to common questions about Buy with Prime checkout.
    • Shoppers will use Amazon Pay for Buy with Prime, which will verify their Prime status and use their stored payment method and shipping address from their Amazon account.

    • To learn more, go to Set up Buy with Prime, and then the FAQ section.

      • Buy with Prime checks inventory levels for an item when a shopper clicks the Buy with Prime button then proceeds to the checkout page and again when the shopper clicks Place order. If an item isn't available, a notification is displayed on the checkout page informing the shopper that the item isn’t available with Prime and offering them to return to your site to purchase the item.
      • Buy with Prime reserves inventory for 10 minutes when a shopper clicks Place order on the checkout page. If the order isn't successfully completed with payment confirmation after 10 minutes, the reserved inventory is released.
      • Buy with Prime automatically calculates the Prime one-day or two-day delivery promise based on Amazon's fulfillment services capabilities.
      • If a shopper selects or enters a non-US or unsupported shipping address, an error is displayed on the checkout page. To learn more, go to Shipment tracking.
    • Yes. A shopper can select or enter a different shipping address than the pre-populated address by clicking on the address section on the checkout page, where they’ll be routed to the address page of their Amazon account to select or enter a different address. Amazon Pay will validate a new shopper-entered address to verify that it follows the proper format. Note: The newly added shipping address will be stored in the customer’s Amazon account address book.

    • If you provide a logo in merchant console, it’ll be displayed on the checkout and thank you pages and order confirmation email. You can't further customize these pages or order confirmation email.

    • Abandoned orders happen when shoppers initiate the checkout process but then abandon it without completing the order. Data about abandoned Buy with Prime orders isn’t provided.

    • Yes, you can remove the customer survey feature by opting out on the Amazon Services page within the Settings tab in merchant console. If you opt out of the customer survey, your customers will no longer see the survey at the bottom of the order confirmation page.

    • No, customers can’t change their responses after submitting the survey.

    • Yes, customers can close the survey by choosing the x button in the top right corner of the survey or close the order confirmation page.

    • Yes. To request the survey results:

      1. Open merchant console.
      2. Choose Get support, and then Contact us.
      3. Choose Other, and then Send message.
      4. Enter Request customer survey results in the subject.
      5. In the details, specify the requested time period for the survey results. Note: It might take up to 5 business days to receive your survey results.  


    For more information, go to FAQ library.

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