Manage orders

Note: Buy with Prime for Shopify customers can see their tax information in the order details. Depending on the order, shopper, and merchant, the overall taxes can include other taxes and fees and not only sales tax.

To see Buy with Prime orders on the Shopify admin, follow these steps.

1. Open the Shopify admin.
2. On the side menu, choose Orders.
3. Choose All locations on the top right-hand navigation bar of the Orders page.
   Note: You can filter orders tagged with Buy with Prime on the Orders page.
4. Open the tab of the orders you want to see, for example: All, Unfulfilled, Unpaid, Open, and Closed.
5. You can see the following details about your Buy with Prime orders:
   
   • Order: Shopify order number.
   • Date: Date and time of when the order was created.
   • Customer: Name of customer who created the order.
   • Total: Total amount of payment.
   • Payment status: Status of payment, such as Authorized, Paid, or Payment pending.
   • Fulfillment status: Status of fulfillment, such as Fulfilled, or Unfulfilled.
   • Return status: Status of the return, such as Return in progress, or Returned.
   • Items: Number of items in the order.
   • Delivery method: Shipping method, such as Prime, or Standard shipping.
   • Tags: Any tags entered by the customer to identify their order, such as: Buy with Prime.

1. Open the merchant console.
2. Choose Orders.

To filter orders, follow these steps:

1. Open the Shopify admin.
2. On the side menu, choose Orders.
3. On the right side of the page, choose the sort or filter button.
4. Enter the filter parameter or the sort parameter, and then choose Filter or Sort.
5. Filter returns by status:
   
   • Returned
   • Return in progress
   • Return requested
   • Return failed

Buy with Prime might cancel an order due to incompatible store settings, unsupported third-party apps, errors from Shopify or inventory being identified as unfulfillable. You can see the canceled order and cancellation reason in the Timeline section of your Shopify admin.

Use the following table to troubleshoot canceled Buy with Prime orders:

If you need further assistance troubleshooting canceled Buy with Prime orders, contact Merchant Support.