Manage orders

Manage your Buy with Prime orders with the following options:

• View Buy with Prime orders on the Shopify admin
• View Buy with Prime orders on the merchant console
• Filter and sort orders

When you complete managing your orders, go back to the Buy with Prime app for Shopify main menu.

View Buy with Prime orders on the Shopify admin

Note: Buy with Prime for Shopify customers can see their tax information in the order details. Depending on the order, shopper, and merchant, the overall taxes can include other taxes and fees and not only sales tax.

To see Buy with Prime orders on the Shopify admin, follow these steps.

Step 1Open the Shopify admin.

Step 2On the side menu, choose Orders.

Step 3Choose All locations on the top right-hand navigation bar of the Orders page.

Note: You can filter orders tagged with Buy with Prime on the Orders page.

Step 4 Open the tab of the orders you want to see, for example: All, Unfulfilled, Unpaid, Open, and Closed.

You can see the following details about your Buy with Prime orders:

• Order: Shopify order number.
• Date: Date and time of when the order was created.
• Customer: Name of customer who created the order.
• Total: Total amount of payment.
• Payment status: Status of payment, such as Authorized, Paid, or Payment pending.
• Fulfillment status: Status of fulfillment, such as Fulfilled, or Unfulfilled.
• Return status: Status of the return, such as Return in progress, or Returned.
• Items: Number of items in the order.
• Delivery method: Shipping method, such as Prime, or Standard shipping.
• Tags: Any tags entered by the customer to identify their order, such as: Buy with Prime.

View Buy with Prime orders on the merchant console

Step 1Open the merchant console.

Step 2Choose Orders.

Filter and sort orders

To filter orders, follow these steps:

Step 1Open the Shopify admin.

Step 2On the side menu, choose Orders.

Step 3On the right side of the page, choose the sort or filter button.

Step 4Enter the filter parameter or the sort parameter, and then choose Filter or Sort.

You can view returns by status:

• Returned
• Return in progress
• Return requested
• Return failed