View Buy with Prime orders on the Shopify admin
Note: Buy with Prime for Shopify customers can see their tax information in the order details. Depending on the order, shopper, and merchant, the overall taxes can include other taxes and fees and not only sales tax.
To see Buy with Prime orders on the Shopify admin, follow these steps.
- Open the Shopify admin.
- On the side menu, choose Orders.
- Choose All locations on the top right-hand navigation bar of the Orders page.
Note: You can filter orders tagged with Buy with Prime on the Orders page. - Open the tab of the orders you want to see, for example: All, Unfulfilled, Unpaid, Open, and Closed.
- You can see the following details about your Buy with Prime orders:
- Order: Shopify order number.
- Date: Date and time of when the order was created.
- Customer: Name of customer who created the order.
- Total: Total amount of payment.
- Payment status: Status of payment, such as Authorized, Paid, or Payment pending.
- Fulfillment status: Status of fulfillment, such as Fulfilled, or Unfulfilled.
- Return status: Status of the return, such as Return in progress, or Returned.
- Items: Number of items in the order.
- Delivery method: Shipping method, such as Prime, or Standard shipping.
- Tags: Any tags entered by the customer to identify their order, such as: Buy with Prime.
Filter and sort orders
To filter orders, follow these steps:
- Open the Shopify admin.
- On the side menu, choose Orders.
- On the right side of the page, choose the sort or filter button.
- Enter the filter parameter or the sort parameter, and then choose Filter or Sort.
- Filter returns by status:
- Returned
- Return in progress
- Return requested
- Return failed
Troubleshoot canceled orders
Buy with Prime might cancel an order due to incompatible store settings, unsupported third-party apps, errors from Shopify or inventory being identified as unfulfillable. You can see the canceled order and cancellation reason in the Timeline section of your Shopify admin.
Use the following table to troubleshoot canceled Buy with Prime orders:
| Cancellation Reason | Action |
| Taxes included in subtotal | Buy with Prime is incompatible with the setting that allows taxes to be included in item prices. You need to remove taxes from your item prices. To remove taxes: 1. Open the Shopify Admin. For more information, go to Dynamic tax-inclusive pricing. |
| Items are unfulfillable | Contact Merchant Support and provide the following details: • Store URL |
| Order contains multiple SKUs | |
| Fulfillment order and order line item count differ | |
| Unable to capture payment from Shopify | |
| Invalid BwP Order | |
| Item quantity at checkout differs from quantity in fulfillment order | |
| Payment authorization expired | |
| Currency in order is non-USD | |
| Can’t capture payment from Shopify | |
| Non-Prime shipping option | |
| Taxes estimated | |
| Order has an incorrect Buy with Prime promise | |
| Missing product ID or SKU in catalog item data | |
| Promise ID not consistent across Fulfillment Orders | |
| Fulfillment Order assigned to Buy with Prime after Order Creation | |
| Invalid Promise ID | |
| Item no longer available with Prime | |
| Invalid Fulfillment Order request |
If you need further assistance troubleshooting canceled Buy with Prime orders, contact Merchant Support.