1. Buy with Prime
  2. Klaviyo

Introducing the Klaviyo for Buy with Prime app

Introducing the Klaviyo for Buy with Prime app

Nurture customer relationships, recover abandoned checkouts, and never miss an opportunity when you automate your email marketing with Klaviyo.

Get the app

Stay top of mind with email marketing

Integrate the app seamlessly

Easily connect Buy with Prime to Klaviyo, and capture customer information you can use for personalization.

Reengage shoppers and recover sales

Encourage Prime members to return and complete checkout using Buy with Prime on your site through abandoned checkout emails.

Scale your email marketing

Save time on email outreach with optimized campaigns and advanced segmentation that can help drive more sales.

Increase your Buy with Prime orders

Buy with Prime order and customer information is automatically synced with Klaviyo, allowing you to send personalized communications to your shoppers, such as automated abandoned checkout emails.

You can use Buy with Prime customer profile information in emails, campaigns, segmentation, and reporting to scale personalized outreach that helps drive sales.

Smartphone screen showing abandoned checkout process

Connect your Buy with Prime and Klaviyo accounts through the Klaviyo for Buy with Prime app.

Ready to get started?

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Frequently asked questions

  • Klaviyo is a marketing automation platform that provides data-driven marketing tools, like email, SMS, and forms, for ecommerce businesses.

     

  • The Klaviyo for Buy with Prime app is an integration between Buy with Prime and Klaviyo that empowers you to nurture relationships with Prime members using Klaviyo’s email marketing automation. The app syncs Buy with Prime order and customer information with Klaviyo, allowing you to send personalized communications, such as automated abandoned checkout emails. You can use Buy with Prime customer profile information in email flows, campaigns, segmentation, and reporting to scale personalized outreach that helps drive sales.

  • The integration provided by the Klaviyo for Buy with Prime app provides the customer data that you need within Klaviyo to create a variety of automated email campaigns for ecommerce use cases, including welcome, on-going nurture, or cross-promotional and upsell. A key capability of the Klaviyo for Buy with Prime app is sending initiated order data from Buy with Prime to Klaviyo that you can use in abandoned checkout emails to reengage shoppers. Abandoned checkout emails can help you recover sales with automated emails that encourage shoppers to return to their checkout using Buy with Prime.

    You can set up an abandoned checkout email campaign through a Buy with Prime template available in Klaviyo. Klaviyo sends automated email reminders to shoppers who started but didn't complete their check out using Buy with Prime. Once set up, you can also evaluate metrics, such as email open rates, click rates, order abandonment, and recovery rates, to understand the effectiveness of your abandoned checkout emails and improve engagement.

  • All Buy with Prime merchants who already use Klaviyo or who are interested in using Klaviyo can create automated abandoned checkout email campaigns for their Buy with Prime product catalog.

  • Email marketing automation for Buy with Prime is only supported by Klaviyo using the Klaviyo for Buy with Prime app.

  • If you don’t have a Klaviyo account, you can set one up when you install the app.

  • To use the abandoned checkout emails feature, you need:

    • Active products offering Buy with Prime. All products in your catalog that have Buy with Prime activated work with abandoned checkout emails.
    • Klaviyo as your email marketing service provider, whether you already have an account or you create a new one.

  • Install the Klaviyo for Buy with Prime app from the marketplace in the merchant console. To connect your Klaviyo account to Buy with Prime, sign in to your Klaviyo account and copy the API key provided by Klaviyo. Paste the email used for your Klaviyo account and API key into the Klaviyo app. Then sign in to Klaviyo.com again and start the new objective called “Set up abandoned checkout flow on Buy with Prime."

  • We protect information collected using Buy with Prime, including shopper data, in accordance with Amazon's high security standards. We use this information to provide and improve Buy with Prime for merchants and shoppers. For more details, please read our Buy with Prime Information Handling FAQ. 

  • As a Klaviyo customer, you need the email that you use for Klaviyo and the API key provided by Klaviyo. You can find the API key at: Account > Settings > API Keys in your Klaviyo account.

  • All products in your catalog that offer Buy with Prime work with abandoned checkout emails. Once the feature is set up, your shoppers automatically receive an abandoned checkout email when they start checkout using Buy with Prime but then leave your site without completing the purchase.

  • As a Buy with Prime and Klaviyo customer, there are no additional fees to install and use the Klaviyo for Buy with Prime app. Using Klaviyo’s email marketing capabilities requires a separate plan, so you can use your existing plan with Klaviyo or sign up for a new Klaviyo account. You can learn more about pricing for Klaviyo plans on the Klaviyo website.