A get support button providing access to the contact us form appears on customer-facing web pages after customers place a Buy with Prime order. When a customer submits the contact us form, an email is sent to the email address of the Owner role of the business account or an alternate email address you can provide on the customer service page of the merchant console.
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Quick start guide: What is the contact us form?
Customers can contact you using the contact us form if they have any questions or concerns after placing an order. A get support button providing access to the contact us form appears on certain pages by default, including the order details, order tracking, returns, return review, and return confirmation pages. When a customer chooses the get support button and submits the contact us form, an email is sent to the email address for the Owner role of the business account or an alternate email address you can provide on the customer service page of the merchant console.
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Getting started: Set up an alternate email for customer service
Your default customer service email address will be the email address used to set up your business account. To set up an alternate customer service email address, use the following steps.
Note: Setting an alternate email address applies only to messages sent from the contact us form. All other notifications from Buy with Prime are sent to the email address for the Owner role of the business account.
To set up an alternate email address for the contact us form:
Step 1Open the merchant console.
Step 2Choose Settings, then Customer service.
Step 3On the Customer service page, choose Edit email.
Step 4Enter the new email address and choose Save.
Step 5Confirm changes in the dialog box.