Buy with Prime is currently invite-only. Click here to join our interest list.

How can we help?

Search Icon
  • Getting started: Submit a data subject rights request support ticket for yourself

    To submit a DSAR:

    You can submit a DSAR in addition to accessing a lot of your personal information in Your Account.

    Step 1In the Buy with Prime merchant console, choose the Get support tab, then choose Contact us.

    Step 2Select Security and Privacy as the issue category.

    Step 3Choose how you'd prefer to be contacted.

    Step 4Enter following details into the support ticket:

    •   Type of Request: Merchant DSAR
       

    Note: Don’t add any email address to the CC notification box for your request.

    Step 5Select Submit case to file the ticket.

    Step 6Merchant support will update the support case correspondence with the personal information we store about you through a URL link. Important: Download the results from the URL link. If the URL link expires before you are able to download the results, please reply in the support case correspondence to request a new URL link.

    To submit a data deletion request:

    You can submit a request to permanently delete your personal information and close your Buy with Prime user account.

    Step 1In the Buy with Prime merchant console, choose the Get support tab, then Contact us.

    Step 2Select Security and Privacy as the issue category.

    Step 3Choose how you'd prefer to be contacted.

    Step 4Enter following details into the support ticket:

    • Type of Request: Merchant Data Deletion
       

    Note: Don’t add any email address to the CC notification box for your request.

    Step 5Select Submit case to file the ticket.

    Step 6Buy with Prime will process your data deletion request after a 7-day buffer period from the date of submission, during which time you can cancel the request. Note: To cancel a pending deletion request, please reply in the support case correspondence to request a cancellation. Important: Once your data deletion request has been processed, your Buy with Prime user account will be closed and no longer accessible by you or anyone else.

    Important: If you are the Owner of a business account, deletion of your personal information requires the closure of your business account. Please contact merchant support to close your business account before you submit your data deletion request. You can also use the address listed in our Privacy Notice to submit your data deletion request.

On this page

arrow